Senior Manager, Service Desk

Job Summary

  • Salary:

    $155,000 - $175,000 USD Annually

  • Benefits:

    Health Insurance, Dental Insurance, Parental Leave, Retirement Savings, Paid Time Off

  • Location:

    Boston, MA

  • Type:

    Full-time

  • Categories:

    Customer Service, Consulting, Recruiter, Communications, Procurement

  • Company:

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  • Summary:

    Lead service desk strategy and daily operations, manage ticket flow, and mentor technicians. Define and enforce SLAs, act as escalation point for complex issues, and coordinate with IT teams for system updates.

  • Job Description

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