Remote Customer Service Jobs - Work from Home & Online
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Handle inbound calls for Patient Assistance Programs, answering questions about refills and program application status. Support healthcare providers and learn about medications. Requires 2 years of call center experience.
As a Healthcare Customer Service Expert, you'll be the first point of contact for patients needing home healthcare services. You'll respond to incoming calls, collect and enter clinical and demographic information into our portal, and communicate professionally. Hourly rate is $17.50.
Engage with customers via email and outbound calls, gather information, educate customers and loan officers, input data, and provide excellent customer service. 1-2 years of experience required. High school diploma/equivalent required, some college preferred.
Provide excellent customer service, respond to calls and emails, locate answers in a knowledge database, follow standard operating procedures, document all contacts, keep up to date on FHA mortgage processes and procedures.
Provide best-in-class customer service, analyze client problems, document request outcomes, resolve client requests, and maintain positive client relations for a financial hardship program. Bilingual Spanish required.
Product Manager responsible for leading innovation in improving customer and agent experience with contact center platform. Manage integrations, define strategy, prioritize roadmap, and collaborate with cross-functional teams to deliver best-in-class solutions.
Deliver world-class customer service by managing returns, resolving tickets, and updating customer service systems. Support internal teams with software management, staff meetings, and travel arrangements. Assist in cross-training and employee recognition efforts.
Provide advanced client support via phone, email, or chat for tax products. Troubleshoot and resolve user incidents, identify security issues, and communicate effectively with clients. Seasonal, work-from-home position with incentives.
"Handle customer inquiries and problems via phone, internet, or written correspondence. Educate members on benefits and resources, resolve issues, and ensure compliance with regulations. Document and track contacts."
Deliver personalized customer service across multiple channels, maintain product knowledge, assist customers with website navigation and orders, identify trends and customer pain points, collaborate with the Customer Service Team to provide feedback to different departments.
Handles customer service inquiries and problems, provides customized interaction based on customer preference and needs, educates and assists customers on benefit plan information and available services, resolves issues and connects customers with additional services.
Handles customer service inquiries and resolves issues through various channels. Builds relationships with customers, anticipates their needs, and provides personalized assistance. Educates customers on benefit plans and available services to enhance their experience.
Provide friendly, knowledgeable, and efficient customer service to customers and staff within agreed upon service levels. Answer and service calls, listen attentively to customer needs and concerns, and provide accurate information to resolve issues.
Provide customer support by answering calls, resolving complaints, adhering to policies, and maintaining productivity and quality standards. Research and resolve inquiries related to program and service eligibility, and document and log inquiry and complaint information.
Contact patients to schedule medical and dental services, respond to inquiries and resolve issues, conduct patient calls for health assessment and referrals, and maintain awareness of service level and queue status.
Respond to caller questions, provide general information about the Ticket to Work Help Line, baseline benefits awareness, and information on the Ticket Program and other resources for beneficiaries considering work.
Deliver personalized customer service across multiple channels, communicate product features and benefits, identify customer pain points and trends, collaborate with the customer service team to provide feedback to other departments.
Deliver personalized customer service across multiple channels, foster brand loyalty, and contribute to a positive team culture. Notice trends and share customer feedback to improve the overall customer experience.
Answers questions and resolves issues as a single-point-of-contact based on phone calls from plan sponsors, members and providers. Provides customized interaction based on customer preference and individualized needs, creating an emotional connection with our members.
Field customer calls, provide knowledgeable answers, deepen member relationships, maintain up-to-date product knowledge, find and fill customer needs, resolve concerns, meet performance targets, collaborate with team members.
Hire, develop, and manage a team of Customer Service Agents. Coach and empower team members to meet/exceed performance objectives. Provide data reporting and analysis on team and individual performance. Implement new service initiatives and strategies.
Oversee customer support, monitor metrics, handle escalated issues, ensure team knowledge, provide training, evaluate processes, implement automation, collaborate with product partners, provide feedback and coaching, use SQL for reports, maximize efficiency in evolving environment.
Provide exceptional customer service in a dental field. Handle inquiries and appointments, verify insurance coverage, resolve issues, maintain accurate records, and collaborate with dental professionals. Strong communication and problem-solving skills required.
Provide customer service, resolve issues, answer inquiries, and give information to enhance customer satisfaction. Use communication and problem-solving skills to empathize with customers and manage tasks in a high-volume environment.
Handle enrollment, benefits, and claims calls with strong customer service skills. Resolve customer issues in a timely and efficient manner. Collaborate with other departments as needed to resolve customer issues.
Assure accurate and timely handling of client and member calls with follow-through. Provide excellent customer service, answer questions, and interpret health plan protocols. Maintain documentation and professionalism. Return calls and assist with other duties as assigned.
Provide top-notch service to customers in RV, Marine, Powersports, Trailer and Manufactured Housing industries. Care for clients from inception to retention, troubleshoot and solve customer concerns, and collaborate with internal stakeholders on process improvements.
Coach and evaluate employee performance to adhere to operational best practices. Implement strategies to improve individual performance. Drive and measure performance of a team of customer success specialists to meet daily and monthly goals in production and quality.
As a Bilingual Customer Service Representative, you will remotely answer patient calls, resolve billing inquiries, and provide exceptional customer service. Enjoy benefits such as paid time off, health insurance, and career development opportunities.
Lead a team of high-performing individuals focused on service delivery. Develop and manage scalable best-in-class processes to support rapid growth across multiple products and platforms. Establish service standards and oversee the implementation process.
Handle inbound calls, research and provide accurate information to customers, reset personal identification, and communicate options for resolution. Full-time with full benefits, paid training, and equipment provided.
Making outbound calls and reaching out to patients, members, and customers. Demonstrating sales aptitude and achieving sales goals. Providing exceptional customer service and addressing healthcare-related issues.
Receives and responds to customer queries in a timely manner. Enters new client information into client database. Compiles and updates job details in relevant databases. Follows up with clients to keep them informed of resolution process and status.
Defining team goals and customer-focused strategies. Identifying trends and insights from historical data. Nurturing a high-performing team. Facilitating data-driven decisions that correspond with growth and customer needs.
Handle basic customer service inquiries and problems via telephone, internet, or written correspondence. Create a differentiated service experience and handle service challenges. Work from home in the state of Indiana.
Handle receipt of new cases, oversight of cases, assignment of cases, and client interaction. Communicate with clients and physicians via phone and email. Maintain focus and attention to detail. Associate's degree preferred.
Coordinate and supervise team members' activities, set priorities to ensure task completion and performance goals are met, and resolve operational problems using defined processes, expertise, and judgment.
Manage travel and transportation budget for trial participants, participate in discussions with vendors and internal team members regarding trial participant requirements, support hospital or clinical staff relating to trial participant enrollments and visit schedules.
Provide customer service support to members via phone, chat, and email. Educate members on healthcare benefits and assist them in finding the right provider. Manage workload using company tools and escalate urgent care needs.
This role involves providing exceptional omnichannel support to customers, meeting performance metrics, and efficiently managing ticket queues. The ideal candidate is customer-focused, adaptable, and works well in a fast-paced environment.
Answer incoming calls and contact customers via phone, email, and chat. Provide assistance to customers and sales agents, collect onboarding documents, and ensure correct information. Handle complaints, educate customers, and retain policies. Experience in customer support required.
Handle customer inquiries and assist policyholders with their policy needs. Answer questions regarding quotes, coverage, rates, billing issues, and policy reviews. Collaborate with team members and escalate issues when necessary.
Make outbound and receive inbound calls to promote company services, interview patients/members to determine eligibility for government programs, utilize company systems, interpret and explain information, compile and evaluate data, ensure information security.
Providing exceptional customer service to existing customers, assisting with inquiries and helping customers make informed financial decisions. Supporting team success through collaboration and daily meetings.
Provide inbound customer support, greet customers in a courteous and professional manner, assess and address member's needs, navigate multiple systems efficiently, deliver expert customer experiences.
Responsible for leading customer service desk teams, driving improvements in customer experience, collaborating with cross-functional stakeholders, and supporting the onboarding of new geographies into the customer service model.
Provide customer service support and resolution of routine problems and questions regarding client's products and/or services. Help customers prepare their tax returns. Track, document, and retrieve information in databases.
Handle customer service activities, resolve billing issues, document complaints, track trends, assist in training, and maintain knowledge of regulations. High school diploma or associate's degree required.
Provide world-class customer service through various channels. Respond promptly to inquiries, empathize with customers, and prioritize their needs. Take ownership of challenging issues, escalate when necessary, and maintain positive and professional attitude.
Handle high amounts of incoming calls, produce sales leads, identify and evaluate customers' needs to deliver satisfaction, build sustainable relationships of trust through open and interactive discussion.
$17.49 - $17.50 USD per hour
Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Retirement Savings, Disability
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