Customer Service

Provide technical support and guidance to end users, resolve client issues, and maintain strong professional relationships while ensuring high standards of customer service and contributing to product development improvements.

Advise users on best practices for applications, resolve client issues, and maintain high customer service standards while building professional relationships and providing feedback for service improvements.

Provide exceptional customer service by building relationships with customers, assisting with complex inquiries, guiding their financial decision-making, and collaborating effectively with team members to ensure success.

Provide excellent customer service by resolving issues, educating on deposit products, and growing relationships through sales processes. Refer customers to other bank areas while adhering to policies and procedures.

Coordinate client meetings and prepare necessary paperwork while supervising account activity and resolving issues. Document client achievements and maintain compliance to support financial planning and investment strategies.

Lead and manage projects for the insurance team, develop sales strategies and marketing campaigns, evaluate effectiveness, and prepare management reporting to enhance profitability and improve service delivery.

Provide detailed information and build rapport with clients while assisting in processing and maintaining documentation. Identify and resolve complex account issues, ensuring adherence to policies and delivering exceptional customer service.

Manage inbound inquiries across various channels, resolve escalated customer concerns, act as a subject matter expert for vendor support, and identify opportunities to enhance customer experience processes and documentation.

Provide essential support to underwriters and agents, ensuring exceptional service and accurate processing. Respond to inquiries, deliver high-quality customer service, and maintain knowledge of insurance products and internal procedures.

Provide onboarding and implementation support for clients, ensuring compliance with policies. Serve as first-level support for treasury solutions, troubleshooting issues while maintaining strong client relationships and effective communication...

Drive sales growth by increasing market share, strengthening customer relationships, and implementing training initiatives. Proactively gather market intelligence to uncover opportunities and ensure positive internal collaboration for enhanced customer...

Manage onboarding and implementation of treasury management products for complex clients, provide advanced product support, and ensure compliance with banking regulations while enhancing client relationships and operational workflows.

Manage client onboarding and implementation for treasury management services, provide advanced product support, ensure compliance with banking regulations, and identify process improvements to enhance client experience in high-volume environments.

Provide exceptional customer service by processing transactions accurately, identifying customer needs, and recommending banking products. Support branch colleagues and educate customers on banking technology to enhance their financial experience.

Provide exceptional customer service while resolving issues, educate customers on banking products, proactively identify opportunities to enhance relationships, and ensure adherence to operational policies and procedures.

Facilitate communication between team members and customers, advocate for customer needs, develop content strategies, and manage initiatives to enhance customer engagement and participation in programs and elections.

Lead sales efforts by collaborating with Account Managers, developing marketing strategies, providing technical support, and maintaining customer relationships to ensure satisfaction and success in product applications.

Design and implement sales strategies and marketing campaigns, evaluate their effectiveness, and manage projects while supervising less experienced team members to enhance service delivery and profitability in the assigned business line.

Manage client relationships and provide ongoing support for specialized Treasury Management products. Oversee implementation and onboarding processes, troubleshoot inquiries, and ensure compliance with regulations while collaborating across departments...

Manage key account projects, ensuring customer satisfaction through regular communication and inventory management. Lead project planning and implementation while developing sales proposals and enhancing customer experiences.

Provide exceptional customer service while effectively resolving issues. Proactively identify opportunities to enhance customer relationships and educate clients on banking products, ensuring adherence to operational policies and procedures.

Provide exceptional client support by diagnosing platform issues, collaborating with cross-functional teams to enhance user satisfaction, and proactively assisting clients in maximizing platform value through continuous learning and troubleshooting.

Provide assistance to taxpayers by answering inquiries, utilize taxation systems to review accounts, and gain knowledge of various taxes assessed by the state through comprehensive training and support.

Manage daily client interactions and account documentation, support Wealth Advisors in servicing high-net-worth clients, and proactively address complex account issues while ensuring compliance with policies and risk management.

Monitor and update foreclosure processes, prepare and review documents for accuracy, and ensure compliance with timelines while maintaining records for audits and supporting communication with customers and vendors.

Promote cancer screening technologies to healthcare providers, achieve sales targets through relationship-building, and educate practices on product integration, driving early detection and improving patient outcomes.

Lead and mentor a new team of Support Specialists, manage Columbus support operations, handle complex customer issues, and develop team skills to ensure customer satisfaction and operational efficiency.

Lead service coordination and technical support operations, ensuring high-quality service delivery and customer satisfaction. Manage teams, oversee process improvements, and resolve escalations to drive operational efficiency and enhance customer...

Lead service coordination and technical support operations, ensuring high-quality service delivery and customer satisfaction. Oversee dispatching processes, manage teams, and drive continuous improvement initiatives within the service organization.

Lead service coordination and technical support operations, ensuring high-quality service delivery and customer satisfaction. Manage teams, oversee process improvements, and resolve escalations to drive operational efficiency within the service...

Manage customer data entry and maintenance, oversee the creation of OCLC symbols, develop price quotes for services, and lead process improvement projects to enhance account data management and accuracy.

Assist members with healthcare inquiries, resolve calls efficiently, provide guidance on plans and billing, and advocate for service access while collaborating with teams to ensure seamless healthcare navigation.

Provide technical support by addressing customer concerns professionally, answering system-related inquiries, and collaborating with end users to align business needs with technology solutions while ensuring exceptional customer service.

Provide exceptional customer service while resolving issues, proactively identify opportunities to enhance customer relationships, and educate clients on banking products and technology to ensure their financial needs are met effectively.

Manage a portfolio of high-value customers, identify growth opportunities, educate clients on banking products, and maintain knowledge of services to enhance customer relationships and ensure compliance with banking policies.

Build and nurture consumer and business customer relationships by identifying financial needs, providing exceptional service, and educating clients on banking products and technology to enhance their overall experience.

Support compliance with sales and use tax, manage customer inquiries, prepare and file accurate tax returns, and coordinate with third-party providers for property tax filings while staying updated on tax regulations.

Manage service coordination for a designated caseload, conduct assessments, develop comprehensive support plans, and collaborate with interdisciplinary teams to provide effective care coordination for individuals with complex needs.

Manage service coordination for designated caseloads, conduct assessments, develop comprehensive support plans, and collaborate with interdisciplinary teams to ensure effective care management for individuals with diverse health needs.

Build and maintain strong customer relationships by identifying financial needs, providing excellent service, and educating clients on banking products and technology while adhering to operational and regulatory policies.

Provide exemplary customer service while resolving issues, educate customers on banking products, proactively identify opportunities to grow relationships, and adhere to operational and regulatory policies to ensure compliance and security.

Deliver outstanding customer service by addressing insurance inquiries, navigating systems, and seeking solutions while ensuring compliance. Document interactions and collaborate with departments to resolve issues effectively.

Manage branch operations, lead sales and service initiatives, develop customer relationships, and coach team members to achieve performance goals while ensuring adherence to operational policies and community engagement.

Provide exceptional customer service by addressing inquiries related to insurance policies, navigating multiple systems, and delivering solutions while ensuring compliance with legal requirements and internal guidelines.

Support customer inquiries via phone, email, and in-person, manage retail operations including point-of-sale transactions, and create branded content while maintaining a welcoming environment for all visitors.

Manage customer service activities for assigned accounts, serve as the primary contact for inquiries, and collaborate with internal teams to ensure seamless service delivery while monitoring customer satisfaction and resolving issues.

Coordinate service requests through a ticketing system, liaise between customers and internal teams, process quote requests, and manage order conversions to ensure timely project execution and customer satisfaction.

Drive sourcing and pricing accuracy by validating supplier quotes, maintaining ERP data integrity, and collaborating with cross-functional teams to enhance customer experience and meet service level agreements effectively.

Provide consultative services to legal customers, deliver specialized training and presentations, communicate effectively to understand customer needs, and collaborate with sales to drive revenue growth through strategic account management.

Provide consultative services to legal customers, deliver specialized training, communicate value propositions, and collaborate with sales to drive revenue growth while understanding customer needs and enhancing product usage.