Manage a portfolio of up to 20 clients, act as their trusted advisor, and help them leverage customer insights to achieve business goals. Conduct client workshops and training, monitor customer activity and health scores, and gather feedback to impro..

Recruit and onboard exceptional talent for our crew, ensuring an unparalleled experience throughout their training journey. Collaborate with hiring teams, manage candidate pipelines, champion the onboarding experience, and lead employer branding and ..

Provide telephonic interpreting services for LEP community in medical, legal, and customer service settings. Adhere to professional conduct, policies, and procedures while providing superior customer service. Participate in ongoing training and quality a

Provide telephonic interpreting services for Limited English Proficient community in medical, legal, and customer service settings. Answer inbound calls, adhere to professional conduct, complete training, and maintain confidentiality. Fluency in English

"Provide telephonic interpreting services for LEP community in medical, legal, and customer service settings. Answer inbound calls, maintain confidentiality, and adhere to industry best practices. Fluency in English and Pulaar required."

Provide effective telephonic remote interpreting. Answer inbound calls in a timely manner. Provide superior customer service. Adhere to Code of Professional Conduct, including maintaining strict standards of confidentiality.

Provide prompt solutions to customer inquiries through phone, chat, and email. Investigate, research, and resolve customer issues. Handle dissatisfied customers professionally and provide exceptional customer service.

Handle complex customer support cases, train and mentor other agents, contribute to process improvements, ensure exceptional customer experiences, and report on bugs and potential improvements. Fluency in English and Spanish or Portuguese required.

Provide customer support via email and chat, troubleshoot issues, and ensure timely resolution. Respond to 120 unique customers per day, possess bilingual proficiency, and demonstrate strong written communication skills.

Deliver timely and detailed customer service through digital channels, handle escalations, collaborate with departments for issue resolution, identify patterns, suggest improvements, and enhance processes.

Develop talent attraction strategies for G&A teams across Europe, including product support, customer service, finance, legal, IT, and HR hiring. Partner with hiring managers, shape recruiting strategy, deliver high-quality talent, and provide talent adv

Develop and implement marketing strategies to maximize customer retention, satisfaction and lifetime value. Lead customer advocacy programs, develop marketing campaigns, measure program impact on revenue, and liaise with corporate marketing and senior le

Develop and execute cross-sell and upsell campaigns, collaborate with cross-functional teams, monitor campaign effectiveness, and nurture strong customer relationships for revenue growth. 5+ years of marketing experience required.

Answer customer inquiries and provide solutions, communicate with customers and drivers through various channels, ensure customer and driver satisfaction, report technical issues and customer feedback.

Oversee a team of Customer Support Engineers, monitor support quality and adherence to SLAs, provide career development, ensure successful execution of customer support journey, collaborate with Sales, Product, and Engineering Managers.

Resolve customer issues and provide support for online heating and air conditioning ecommerce. Assist with order tracking, payment, changes, replacements, and delivery issues. Maintain professionalism and emotional resilience while creating solutions..

Lead and guide a team in providing exceptional customer service and support. Address customer concerns, improve processes, and establish procedures for customer success teams. Act as a bridge between customers and other departments for issue resolution.

Provide technical support to patients, troubleshoot issues, create/maintain documentation, train service teams on technology platforms/SOP updates. Requires 2+ years of support experience and strong communication skills.

Drive customer success strategies, build strong relationships with clients, design user interfaces and dashboards, facilitate workflow between team members, analyze data and report findings, gather customer feedback, and support sales and marketing teams

Process hospital purchase orders, resolve order and shipment discrepancies, answer customer inquiries, communicate with logistics and internal departments, ensure order accuracy and timely fulfillment.

Develop relationships and land new sales with Enterprise Accounts. Hunt for new opportunities within our target market and employ a proven sales process that builds business value, evangelizes our platform, and drives up-sell and cross-sell.

Manage customer lifecycle from onboarding to renewal for 25+ accounts. Launch learning initiatives, work with product and marketing, demonstrate value of products, and build relationships with customers. 5+ years of customer success experience required.

Communicate with customers via phone, email, and chat to provide product and service information, manage enrollments, handle inquiries, maintain records, process transactions, and collaborate with internal teams. High school diploma and 1 year of cus..

Answering inbound calls, returning voicemails, and handling online complaints in regard to temporary vacation lodging. Providing excellent customer service in both English and Spanish. Following queue-specific scripts and working flexible hours.

Nurture partnerships, support clients, meet targets, lead meetings, build programs, provide reporting, develop narratives, activate ambassadors, offer insights, advise on decision-making. 3+ years in customer success or account management required.

Provide third-level customer support for successful integration with Onfido's SDKs, API, and no-code solutions. Become an expert in Onfido's product offerings and provide high-level technical support to customers.

Lead and inspire teams, drive accountability, refine support processes, analyze customer feedback, collaborate with other departments, advocate for customers, resolve technical issues, provide guidance, track performance indicators.

Provide daily management for the customer experience order support team, including supporting managers in understanding KPI performance and improving areas, hiring and onboarding new team members, and communicating feedback to CX leadership and partners.

Resolve customer inquiries within SLAs, troubleshoot issues with internal and 3rd party teams, contribute to process improvement. High school diploma required, customer service experience preferred. Hourly pay $18-$20 + benefits.

Providing third-level customer support for Onfido's SDKs, API, and no-code solutions. Becoming an expert in Onfido's product offerings and delivering high-level technical support to customers. Collaborating with engineering and product teams to resol..

Develop relationships with enterprise customers, ensure satisfaction, handle escalations, track metrics. Attend meetings, conferences, trade shows. Need 3+ years of customer success management experience and ability to travel up to 20%.

Provide exceptional customer support for a fast-growing marketplace business in the trucking industry. Answer incoming calls, live chats, and emails to assist customers with fuel purchases and navigate the product. Develop an expert understanding of ..

Drive product adoption, renewal, and customer satisfaction for key customers. Strategize to secure executive visibility of business results. Translate customer feedback into product requirements. Build and execute customer engagement plan.

Manage vendor relationships and contracts, oversee program implementation, handle customer inquiries and escalations, collaborate with internal teams, and monitor support metrics. Bachelor's degree and 2+ years of related experience required.

Receiving inbound calls pre-service, service, and post-service. Outbound call follow-up. Working directly with data recovery engineers to report engineers' findings. Answering questions about the technical process of data recovery and associated pricing.

Working in a customer-facing third-tier support queue, diagnosing customer issues through lab reproduction and source-code analysis. Prioritizing solutions and engaging with customers and the Sales organization through email, telephone, and remote ma..

Design and develop a new product from frontend to backend, manage end-to-end problem space, uphold engineering and product quality standards, and mentor team members. Strong technical background and empathy with users required.

Develop mobile and web solutions using GitHub Actions and Kubernetes. Mentor junior developers, contribute to project architecture, ensure code quality, and adhere to best practices. Bachelor's degree and 3+ years of software engineering experience r..

Build, develop, and manage teams responsible for delivering exceptional service to customers. Collaborate with implementation teams, implement service delivery strategies, identify and resolve issues, and mentor direct reports.

Lead development and refinement of SRE tools/processes, enable engineers to deliver services with autonomy and reliability, design/implement disaster recovery plans, mentor team members, and drive adoption of new technologies/best practices.

Create business plans with clear ROI, resource needs, and impact. Develop new projects and business cases. Increase collaboration with operations and improve service performance. Lead, plan, measure, and improve service development.

Manage and coordinate tasks and projects for the Client Service organization, including creating and updating processes, reporting metrics, supporting training teams, and managing systems such as LMS and Salesforce. Strong analytical skills required.

Develop and execute strategic plans, collaborate with cross-functional teams, establish and maintain robust reporting mechanisms, lead initiatives to enhance systems and tools, manage P&L, strategically plan and manage headcount and capacity, promote..

Develop and execute strategic plans, collaborate with cross-functional teams, establish and maintain reporting mechanisms, lead initiatives to enhance systems and tools, manage P&L, and promote continuous improvement within the customer operations di..

Develop and execute strategic plans to drive operational excellence and meet organizational objectives. Collaborate with cross-functional teams to align operational strategies with broader company goals. Manage P&L responsibilities and promote a cult..

Manage entire customer sales cycle from discovery to close, generate and develop new customer opportunities to increase revenue, work with Growth Sales Manager to maintain accurate pipeline and forecast.

Provide tier 1 customer support for online leadership development programs. Troubleshoot technical and non-technical issues, escalate complex problems, and communicate with high-level executives. Work remotely as a part-time contractor with flexible hour

Execute CRM campaigns, measure results, and provide recommendations for iterative tests. Manage audience segments and collaborate with design team. Stay up-to-date with industry trends. 3+ years of experience required.

Guide new clients through onboarding process, provide ongoing support, monitor customer health metrics, serve as primary point of contact, collaborate with product development, conduct regular check-ins, deliver training webinars, maintain deep under..