Provide expert-level client support by resolving complex technical issues and creating tailored solutions. Collaborate with cross-functional teams to enhance product improvements and lead client education initiatives through documentation and...

Provide first-line support for operational and technical inquiries, manage service performance against SLAs, prepare reports, and deliver effective solutions to enhance customer engagement and satisfaction in fraud and identity services.

Collaborate with staff on procurement and accounts payable processes, ensure compliance with policies, support vendor management, and contribute to building a supplier diversity program while delivering excellent customer service.

Analyze and manage transactions across various online channels, conduct product testing, ensure compliance with industry standards, and assist in training lower-level specialists while maintaining accurate reporting and documentation.

Lead the vision and strategy for call center operations, manage large teams to achieve operational excellence, and implement technology solutions to enhance member experience while ensuring compliance with service metrics.

Manage day-to-day operations of a virtual services team, ensuring timely customer service, resolving complex issues, recruiting and training staff, and monitoring performance to enhance service delivery and support student needs effectively.

Provide high-quality student service by counseling and advising individuals on complex inquiries, supervising staff, and implementing training initiatives to enhance support and problem resolution within the student services framework.

Oversee problem resolution and process automation, maintain documentation for system changes, collaborate with IT teams for software implementations, and lead initiatives to enhance IT service efficiency and effectiveness.

Serve as a trusted advisor to clients, coordinating resources to achieve goals, conducting regular business reviews, and monitoring customer health indicators to enhance satisfaction and retention across product solutions.

Generate and submit estimates for client approval, process work orders to ensure compliance, resolve billing disputes, and coordinate with Accounts Receivable for successful invoicing and outstanding payments.

Generate and submit service estimates for client approval, process work orders, resolve customer disputes with Accounts Receivable, and ensure accurate invoicing based on service agreements and work performed.

Oversee service delivery of quality control applications, implement ITIL processes, monitor performance metrics, and maintain strong stakeholder relationships to ensure compliance and enhance customer satisfaction.

Build and maintain strong relationships with federal customers, act as a trusted advisor throughout their journey, and collaborate with internal teams to optimize resources and drive product adoption for enhanced customer success.

Build and maintain strong relationships with customers, act as a trusted advisor throughout their journey, and collaborate with internal teams to optimize solutions while monitoring customer satisfaction and driving product adoption.

Provide first-level technical support for hardware and software issues, record and analyze user inquiries, collaborate with the problem resolution team, and recommend process improvements to enhance customer service.

Provide exceptional customer support through various channels, manage order processing and distribution inquiries, and utilize resources for product support while maintaining professionalism and empathy in all interactions.

Provide technical support and troubleshoot product-related issues for customers through various communication channels. Document inquiries and escalate complex problems to ensure exceptional customer experience while maintaining accurate customer...

Supervise a team focused on customer experience, manage order processing, resolve escalated issues, and drive process improvements through cross-functional collaboration to enhance service levels and customer satisfaction.

Enhance relationships with high net worth clients, process transactions, and provide product guidance. Utilize strong communication and problem resolution skills to drive customer loyalty and business development opportunities.

Drive user satisfaction and platform adoption by developing strategies, engaging stakeholders, and collaborating with technical teams while monitoring performance and optimizing platform capabilities for mission alignment and continuous improvement.

Guide customers through post-sales implementation, ensuring product value maximization while monitoring adoption and outcomes. Build strategic relationships, address escalations, and influence product direction based on customer needs and challenges.

Produce new business by underwriting submissions, managing agency relationships, making sound risk decisions, and achieving customer service standards while actively marketing small commercial products within the assigned territory.

Serve as the primary contact for customers, ensuring successful onboarding and ongoing engagement. Gather feedback to inform product development and provide training to enhance customer satisfaction and loyalty.

Lead a team to manage Workday Financials operations, collaborate with stakeholders on system enhancements, troubleshoot issues, and ensure data integrity while driving strategic partnerships to support business objectives.

Provide exceptional customer service by addressing customer inquiries, resolving complex issues, and documenting interactions in a CRM system while meeting performance metrics and contributing feedback during team meetings.

Act as the primary liaison for customers, ensuring successful onboarding and product usage while gathering feedback to inform product development and maintaining high levels of customer satisfaction and loyalty.

Produce new business and manage underwriting territory while evaluating risks and making pricing decisions. Build agency relationships and actively market small commercial products to achieve profitable growth and excellent customer service.

Facilitate provider education and training, resolve service-related issues, manage relationships with stakeholders, and lead network projects to enhance provider satisfaction and operational efficiency.

Drive strategic customer engagements and develop success plans, while building relationships with customer leaders. Collaborate across teams to optimize adoption and value realization of products and services, ensuring successful outcomes.

Build and maintain relationships with federal customers, acting as a trusted advisor while overseeing their success with technology. Collaborate with teams to align architecture with business needs and drive product adoption through proactive...

Responsible for creating and optimizing communication strategies and executing marketing and transactional communications. Manages CRM programs and collaborates with cross-functional teams to drive positive business outcomes. Implements testing and...

Guide customers through onboarding, drive platform adoption, and build strategic relationships to ensure success. Provide insights and recommendations while collaborating with internal teams to enhance client experience and promote growth.

Develop and implement customer training plans, ensure exceptional customer experiences, drive growth by identifying expansion opportunities, and maintain effective internal relationships to support customer success and engagement initiatives.

Support a high-profile contract by processing requests from stakeholders, updating ticketing systems, and ensuring accurate data metrics. Provide troubleshooting assistance and maintain detailed records of interactions to enhance stakeholder...

Enhance member experience by developing customer experience strategies, analyzing feedback, and implementing service improvements while collaborating with stakeholders to ensure high-quality engagement across all services.

Provide close protection and administrative support to the CEO, manage complex scheduling and travel logistics, conduct security assessments, and ensure effective communication with stakeholders while maintaining a high level of professionalism and...

Build and maintain relationships with federal customers, act as a trusted advisor throughout their journey, collaborate with internal teams to meet customer needs, and drive product adoption through proactive engagement and support.

Build strong customer relationships to drive growth, advocate for client needs, analyze accounts for strategic solutions, and manage multiple projects to optimize revenue generation and enhance customer experience.

Serve as the primary contact for customers, providing expert product support, managing daily interactions across multiple channels, and ensuring high satisfaction through effective problem-solving and service excellence.

Provide technical support by installing, maintaining, and troubleshooting computer systems. Assist in user account management and ensure optimal operation through effective diagnostics and repair of hardware and software components.

Analyze customer usage data to identify sales opportunities, recommend process improvements, and enhance data quality. Collaborate with stakeholders to deliver actionable insights that drive business performance and support marketing initiatives.

Install and repair computer hardware and software, provide end-user troubleshooting support, apply diagnostic techniques to identify issues, and manage customer requests and incident tickets efficiently.

Install, modify, and repair computer hardware and software while providing end-user troubleshooting. Create and resolve customer requests and incidents, applying diagnostic techniques to identify and recommend solutions for technical issues.

Build and maintain strong relationships with federal customers, act as a trusted advisor throughout their lifecycle, and collaborate with internal teams to ensure alignment with customer goals and drive product adoption.

Analyze and resolve complex IT issues, diagnose problems, and escalate major incidents when necessary. Provide timely support and maintain documentation while ensuring effective communication with end users throughout the troubleshooting process.

Build and maintain strong relationships with customers, act as a trusted advisor, collaborate with internal teams to optimize resources, and monitor customer satisfaction to drive product adoption and success.

Support Private Wealth relationship management by delivering exceptional client service, coordinating onboarding, processing operational requests, and assisting Relationship Managers to enhance client experience and retention.

Oversee and supervise training programs, develop educational materials, evaluate training effectiveness, and manage reporting and budgeting for law enforcement training initiatives to enhance operational capabilities and compliance with best practices.

Facilitate client onboarding and adoption of products, guide proof of concepts, create reusable tutorials, and maintain effective communication to enhance customer experiences and ensure successful implementations across enterprise organizations.