Voice Over

Lead technical escalation for voice services, manage customer onboarding across the Managed Services portfolio, and ensure high-quality service delivery by overseeing multiple teams and driving continuous operational improvement.

Lead video direction and execution, ensuring brand consistency and high-quality standards. Mentor the video team while collaborating with strategists and creatives to deliver impactful video solutions aligned with client goals.

Provide technical support and troubleshoot Linxup devices for small and midsize businesses. Communicate effectively with customers via phone, chat, and email. Enhance customer relationships and resolve inquiries efficiently.

Engage with guests on social media to address concerns and celebrate experiences, while monitoring brand sentiment and collaborating with teams to enhance social care strategies and protect brand reputation.

Design and implement scalable voice solutions, manage Cisco Unified Communications systems, troubleshoot complex voice issues, and ensure seamless integration with existing networks while maintaining documentation and compliance with security...

Develop expertise in product features and selling messages. Meet sales goals, maintain customer database, and ensure product availability. Provide feedback for improvement and adhere to compliance and regulatory policies.

Design and implement AI-driven customer onboarding and engagement experiences, manage the development of an AI Voice Agent, and collaborate across teams to enhance growth metrics through reliable, scalable solutions.

Provide advanced support for complex VoIP networks, diagnose outages, maintain VoIP standards, and assist in evaluating network solutions while collaborating with leadership for infrastructure planning and upgrades.

Design and implement end-to-end network architecture solutions while performing network modeling and analysis. Customize network solutions to meet specific customer needs and ensure efficient design evaluation for optimal performance.

Achieve sales goals by building relationships with healthcare providers, delivering product education, and maintaining accurate customer databases while adhering to compliance guidelines and demonstrating commitment to diversity and inclusion.

Own end-to-end deployment of AI and voice solutions, executing integration playbooks, configuring product settings, and leading testing and validation to ensure successful implementation and enhance customer experience.

Lead and mentor a high-performing data engineering and analytics team, manage project prioritization, and drive the development of predictive analytics and machine learning models to enhance data strategy and operational efficiency.

Lead the NOC team to ensure timely resolution of customer issues, monitor team performance against KPIs, and maintain high customer satisfaction through effective communication and adherence to departmental policies and procedures.

Meet and exceed sales goals by establishing relationships with healthcare providers, delivering product training, and ensuring accurate follow-up on literature requests while adhering to compliance guidelines and providing feedback for team...

Design, implement, and maintain network environments while optimizing performance and resilience. Provide comprehensive support for network devices, monitor performance, and ensure network security through collaboration with security teams and accurate...

Lead project intake and learning needs analysis to develop effective training solutions. Design multimedia content and manage multiple projects while ensuring stakeholder alignment and quality assurance for instructional materials.

Lead technical escalation for voice services, oversee customer onboarding for managed services, and drive operational improvements while ensuring high-quality service delivery and effective cross-functional collaboration.

Analyze customer data to support voice of customer initiatives, provide insights for business strategy, maintain survey tools, and create reporting dashboards for stakeholders to enhance the overall customer experience.

Resolve insurance claim denials by investigating issues, preparing documentation, and maintaining accurate records. Communicate effectively with consumers and insurance companies to facilitate timely payments and ensure compliance with regulations.

Define and own the architecture for air traffic control VoIP systems, translate stakeholder requirements into design artifacts, and mentor engineering teams while ensuring compliance with industry standards and integrating cybersecurity measures.

Define and evolve the architectural roadmap for streaming platforms, design fault-tolerant systems, lead test-driven development, and provide technical leadership to ensure reliable video quality and scalability.

Perform day-to-day operations and maintenance of network and cloud infrastructure, troubleshoot network incidents, and design solutions to meet operational requirements while ensuring optimal performance and security across complex environments.

Manage operations and maintenance of network and cloud infrastructure, troubleshoot issues, evaluate and design network solutions, and provide technical guidance to ensure optimal performance across complex environments.

Develop and produce high-quality multimedia content using traditional and Generative AI methods, manage production processes, and collaborate with stakeholders to ensure project alignment with organizational goals.

Install, maintain, and troubleshoot advanced network systems and VoIP infrastructure, support network architecture initiatives, and monitor performance while implementing cybersecurity best practices to ensure secure and reliable operations.

Design and implement Cisco Unified Communications solutions, manage VoIP systems for optimal performance, troubleshoot voice system issues, and collaborate with network teams to ensure seamless integration across the organization's infrastructure.

Design and maintain workflow automations for academic processes, support faculty training on systems, ensure data quality and governance, and coordinate communication and documentation to enhance operational efficiency within the program.

Deliver engaging voiceovers for product videos and educational content while maintaining a consistent brand voice. Collaborate with teams to refine tone and pacing, ensuring high-quality audio with quick turnaround times.

Meet and exceed sales goals by establishing relationships with healthcare providers, delivering product training, and ensuring accurate sample requests. Provide insights for team improvement while adhering to compliance and regulatory guidelines.

Lead the design and implementation of initiatives for teen engagement, oversee the flagship publication and creative projects, and develop opportunities for teens to showcase their voices across various platforms.

Design and build scalable backend infrastructure for content moderation, architect robust APIs and data pipelines, implement comprehensive monitoring systems, and drive technical decisions for safety roadmap development.

Lead daily support operations and mentor team members while acting as the escalation point for complex issues. Provide high-level technical support and manage ticketing to enhance service delivery and efficiency.

Transform consumer insights into actionable strategies, manage the consumer feedback loop, and ensure brand voice consistency across all engagement channels while overseeing project management for brand-specific initiatives and performance measurement.

Build and maintain a robust pipeline for large enterprise accounts, manage the full sales cycle, and retain ownership of strategic accounts to drive expansion and renewals while navigating complex organizational environments.

Establish relationships with healthcare providers, exceed sales goals, deliver product training, and maintain accurate customer records while adhering to compliance and regulatory policies in a dynamic sales environment.

Analyze guest feedback to identify trends and insights, collaborate with cross-functional teams to enhance guest satisfaction, and present actionable recommendations to leadership for continuous improvement in the guest experience.

Design and build real-time voice agents, own features across the stack, integrate healthcare systems, and debug production issues while collaborating with cross-functional teams to deliver effective software solutions.

Build and deploy production-grade voice AI systems, design healthcare automation workflows, and create multi-agent orchestration systems to enhance patient care and improve AI system performance through continuous feedback and optimization.

Coordinate and implement player-facing dialogue, maintain dialogue databases and documentation, collaborate with cross-functional teams, and ensure quality and consistency in dialogue implementation throughout the game development process.

Provide accurate interpretation services in English and Japanese, ensuring professionalism and empathy. Maintain strong communication and organizational skills while bridging communication gaps for diverse communities.

Lead and coach a team through regular reviews and development plans, manage performance metrics, implement automation for efficiency, and launch new programs to enhance customer engagement and support.

Lead the Voice of Customer program, manage cross-functional initiatives, synthesize customer insights for actionable improvements, and establish governance practices to enhance the overall customer experience and drive measurable outcomes.

Write compelling copy for digital projects, collaborate with creative teams on campaigns, and execute product launches while demonstrating ownership and adaptability in voice and tone for diverse clients and brands.

Engage senior decision-makers in robotics, qualify and close opportunities, prioritize high-potential prospects, and drive partnerships through the complete deal cycle while leveraging technical and commercial resources effectively.

Own end-to-end program management for GenAI and Voice AI initiatives, design evaluation frameworks, monitor pilot operations, and lead cross-functional partnerships to ensure successful implementation and scaling across multiple markets.

Shape and implement Voice AI experiences by collaborating with design and engineering teams, evaluate vendor voice models, and establish voice quality criteria to enhance conversational behavior and ensure responsible AI practices.

Lead and develop a full marketing team, own the growth funnel from first impression to revenue, and create measurable targets tied to pipeline and conversion, fostering a culture of accountability and coaching.

Manage backend services for voice agents, build streaming pipelines for real-time interactions, implement tool execution and agent runtime features, and ensure reliability and security across systems for optimal performance and user experience.

Develop real-time Voice AI solutions, perform transcript analysis for call intelligence, engage directly with customers to resolve issues, and make key technical decisions to enhance system performance and user experience.