Chat Support

Manage student recruitment by conducting interviews, responding to inquiries, and guiding prospective students through the application process. Collaborate with various departments to ensure a seamless enrollment experience.

Manage product quality and support for business units, analyze data to identify quality concerns, and develop training materials for stakeholders to ensure effective product lifecycle management and service level agreements are met.

Support the administration and optimization of data science environments, collaborate with users to enhance system performance, and manage incident responses while ensuring regular application maintenance and security compliance.

Support the Risk Management team by managing claims activity, coordinating client communications, ensuring timely documentation, and providing administrative assistance to facilitate seamless operations and drive prompt closure of claims.

Provide comprehensive technical support to users, troubleshoot complex issues, collaborate on team projects to enhance service delivery, and maintain accurate documentation to ensure quality service continuity.

Support strategic planning by updating templates and dashboards, coordinating input from leaders, and preparing presentations to ensure business priorities are effectively executed and aligned across the organization.

Engage with high net worth clients by addressing inquiries, providing product guidance, processing transactions, and enhancing customer loyalty, while leveraging strong communication and problem resolution skills to drive business development.

Monitor system performance, manage network access, analyze incident data, and deliver technical training. Develop and maintain SOPs while utilizing trouble ticketing systems to ensure effective service desk operations.

Lead a technology-focused support team, oversee IT operations and asset management, provide technical support for hardware and software issues, and ensure timely issue resolution while maintaining comprehensive procedures and compliance.

Provide exceptional customer service through phone, email, and chat support while troubleshooting issues and building strong relationships with customers. Collaborate cross-functionally to enhance the customer experience and document product feedback...

Provide first-level technical support to clients via phone, email, or chat. Troubleshoot technical issues, provide guidance on problem resolution, and escalate issues when necessary. Maintain knowledge base and provide excellent customer service.

Provide first-line client support by managing inquiries and resolving issues promptly. Enhance documentation and assist with client projects, while expanding knowledge to tackle increasingly complex support challenges.

Provide direct peer support using FCT principles, maintain accurate documentation in electronic records, collaborate with relevant systems for effective treatment, and participate in team supervision and peer reviews to enhance service delivery.

Support and maintain IT infrastructure, manage user support requests, proactively identify issues, and develop knowledgebase articles to enhance system efficiency and user education. Engage in team communication for project updates and achievements.

Develop training materials and internal communications for customer support teams, assess learning needs, and translate complex information into engaging learning experiences while leveraging AI tools to enhance efficiency and effectiveness.

Provide Tier 3+ technical support to executives, proactively monitor systems to prevent issues, manage AV operations for high-stakes meetings, and oversee IT hardware assets for seamless technology experiences.

Provide structured training for clients on portfolio construction and risk analysis while assisting in translating strategies into products. Collaborate with sales teams to create proof-of-concept analyses and support client evaluations of software...

Lead and inspire a global customer support team, develop AI-driven support strategies, and manage critical customer incidents while ensuring a seamless customer experience across multiple products and channels.

Architect and execute go-to-market strategies for customer acquisition and retention. Manage onboarding processes and maintain proactive relationships with users to enhance product usage and secure referrals. Implement continuous improvement for...

Support the underwriting team by gathering and entering data into pricing models, conducting analyses of exposure and coverage, managing workflows, and processing policies for commercial lines in a timely and accurate manner.

Support customer-facing activities, assist with equipment audits and in-servicing, maintain relationships with healthcare professionals, and collaborate with internal teams to ensure effective implementation of healthcare solutions.

Provide technical and application support for hardware, software, and enterprise applications. Diagnose and resolve issues, manage escalated incidents, and document service requests while collaborating with team members and educating users on best...

Troubleshoot system components and manage support tickets while coordinating with leadership for quick issue resolution. Provide product training and documentation to enhance customer understanding and satisfaction.

Identify and resolve issues in critical business systems, collaborate with teams to enhance system performance, and analyze problems to propose sustainable solutions, ensuring effective support and knowledge sharing within the organization.

Assess client needs and develop individualized service plans, facilitate team meetings, provide trauma-informed services, and maintain accurate documentation to support children with developmental and emotional disabilities in a community setting.

Assess children's functional abilities, develop individualized service plans, facilitate team meetings, and maintain accurate documentation to support families in accessing essential services and achieving their goals.

Provide advanced technical support for complex incidents and major outages, perform root cause analysis, contribute to IT projects, and mentor junior staff to enhance overall team capabilities and system reliability.

Provide administrative support to field sales teams by assisting with order submissions and quote creation. Drive compliance and workflow closures while promoting continuous improvement to enhance customer satisfaction and responsiveness.

Assess children's functional abilities, develop individualized service plans, facilitate team meetings, and collaborate with families and external agencies to ensure effective service coordination for children with disabilities.

Build and maintain professional relationships with brokers and customers, collaborate with internal partners to meet expectations, manage service requests, and ensure timely delivery of renewals while providing value-added solutions for growth.

Engage with clients through inbound calls, providing product guidance and transaction processing. Resolve complex requests, collaborate with internal teams, and identify opportunities to enhance clients' financial success.

Execute customer orders accurately and timely while analyzing performance data to identify solutions. Collaborate with cross-functional teams to enhance operational processes and drive business goals effectively.

Support real-time system operations by running power flow studies, maintaining state estimator models, and coordinating data flows for new substations while collaborating across various business units to enhance operational efficiency.

Engage with clients to convert service calls into sales opportunities, support financial planning processes, and maintain compliance. Participate in ongoing professional development to enhance industry knowledge and client service skills.

Resolve complex customer inquiries through advanced troubleshooting and technical support, manage support tickets for accuracy, and mentor team members to enhance customer satisfaction and operational efficiency.

Manage and resolve client support requests, ensuring timely ticket resolution and effective communication. Collaborate with technical teams to address issues and drive continuous improvement in service delivery and client satisfaction.

Manage customer inquiries and claim submissions, ensuring accuracy in processing and documentation. Provide policy interpretation and maintain precise records while fostering clear communication with customers and carriers throughout the claims...

Establish and maintain professional relationships with customers and brokers, collaborate with internal teams for service solutions, and ensure timely delivery of renewals while managing service-related requests and expectations.

Provide technical support for customer escalations, analyze technical issues, maintain detailed documentation, and drive product improvements through collaboration with various departments to enhance service delivery and customer satisfaction.

Provide exceptional customer service through phone, email, and messaging. Troubleshoot technical issues, process account information, and assist clients with navigating mobile and web platforms while adhering to company policies and procedures.

Process new insurance applications, verify agent licensing, and maintain accurate documentation. Collaborate with departments to resolve issues and ensure timely completion of workflow items while suggesting process improvements.

Provide technical support for PowerSecure MicroGrid equipment, troubleshoot issues in the field, and communicate effectively with engineering teams to ensure project quality and customer satisfaction through timely action and problem resolution.

Deliver advanced technical support for device repair and key fob programming, troubleshoot complex issues, maintain detailed service logs, and assist in developing training materials to enhance the repair network's efficiency.

Provide regional IT support by coordinating PC refresh activities, troubleshooting hardware and software issues, and managing user communications. Serve as a liaison between users and IT operations, ensuring efficient technology solutions.

Provide dynamic service by identifying and resolving issues within critical business systems. Collaborate with teams to deliver solutions, enhance system reliability, and analyze problems to propose sustainable improvements.

Provide technical support to clients via various communication channels, manage project requests, assist with application training, and troubleshoot software issues to enhance the client experience and ensure satisfaction.

Lead and enhance Quality Management System activities, ensuring compliance with industry standards, managing internal audits, and coordinating external certifications while driving continuous improvement initiatives across the organization.

Provide administrative support by processing transactions, managing member information, and ensuring compliance with regulations. Maintain organized front office operations and assist in delivering a seamless member experience across various service...

Manage daily operations of the technology platform, handle incident management, oversee deployment processes, and ensure operational readiness while monitoring applications and analyzing service performance to identify and resolve production failures.

Provide strong application production support, utilize AWS knowledge, and demonstrate expertise in analytics and troubleshooting. Engage in daily triage calls while leveraging payment domain experience to enhance operational efficiency.