Remote Chat Support Jobs - Work from Home & Online
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Assist the VRChat community with questions and troubleshooting. Collect community feedback, engage with the community, and provide feedback on the direction of the VRChat platform. Handle support emails, organize feedback, and relay community concerns to the development team.
Investigate and resolve complex customer problems related to Linux and cloud systems. Engage with customers to provide expert support and satisfaction, contribute to knowledge base articles, and understand Ubuntu development process.
Provide world-class support to gamers and loyal customers, ensuring queries are answered within agreed response times, resolving technical issues via live chat, and maintaining a dedicated service. Multitasking, self-motivated, and fluent in the language you are applying for & English.
Providing world-class support to gamers and loyal customers, ensuring first-time resolution, responding to queries within agreed response times, resolving technical issues, maintaining exceptional customer care, and identifying trends in customer queries.
As a Client Support Specialist, you will manage support cases for Engage-only customers, responding to inquiries and questions quickly and thoroughly. Troubleshoot router complexities and communicate client escalations with support leads when necessary.
Provide tax support and advice to customers through video, phone, and chat. Troubleshoot technology issues and assist customers in preparing and entering data for tax returns. Research and analyze tax matters to determine appropriate solutions.
Responding to customer queries, problem-solving, gaining a deep understanding of products/services, documenting interactions, continuous learning, providing feedback for improvement, team collaboration.
Provide tax support and advice to customers through video, phone, and chat. Troubleshoot technology, resolve tax issues, and ensure an excellent customer experience. Analyze and research tax matters to determine the appropriate course of action.
Provide tax support and advice to customers through video, phone, and chat. Troubleshoot technology issues and assist customers in gathering and organizing data for tax returns. Analyze tax matters and provide accurate advice in easy-to-understand terms.
Provide tax support and advice to customers through video, phone, and chat using designated software. Troubleshoot technology issues, translate complex tax terminology, and analyze tax matters. Must have 2 years of tax preparation experience and a PTIN, EA, CPA, or JD credential.
Provide outstanding customer service via email and phone support to recipients. Troubleshoot common gift card inquiries, educate customers on products, and collaborate with internal teams. 1-2 years of customer service experience required.
Manage and scale new services provided by partners, work cross-functionally with support, sales, and product teams to improve service delivery, manage a small team, and keep up-to-date with policies and processes.
Provide technical assistance to customers, analyze problems, train new employees, report bugs to software engineering, and maintain familiarity with company products. Minimum 2 years of professional programming experience required.
Provide level one troubleshooting, research customer problems/issues, identify and resolve application and service issues, monitor incoming cases and emails, participate in training programs, and may assist in training new employees or serve as go-to person for team members.
Provide technical support for customers, diagnose and troubleshoot issues, reproduce customer issues in test environments, improve documentation, maintain SLAs, collaborate with teams to resolve customer issues.
Respond to product related customer issues and contact customers to triage problems. Provide remote product support for customers and troubleshoot product configuration issues. Complete changes to Customer Azure environments.
Provide technical support and assistance to customers for LC/MS instrumentation and software. Support field service team for onsite repair calls. Manage service requests and contribute to improving technical services and revenue goals.
Provide exceptional technical support to customers via phone, email, and chat. Handle complex technical issues across multiple products. Troubleshoot issues that require in-depth technical knowledge and advanced problem-solving skills.
Provide technical support to users and manage customer-impacting incidents and escalations. Work with various teams to ensure service reliability and customer communications. Analyze technical data and establish operational standards, tooling, and processes.
Manage global technical support team, level up skills, partner with other teams, monitor customer feedback, mentor team, report to leadership. Strong technical background, ticketing platform experience, global team building required. Compensation: $110K-$150K.
Support campus admissions leadership and the Campus Dean. Manage file documentation, communicate with schools and universities, produce reports, schedule recruitment events, oversee administrative functions, collaborate with Marketing, initiate and manage a student ambassador program.
Provide technical support and troubleshooting to customers via phone, ticket, and chat. Develop expertise in core technologies. Communicate professionally and effectively to ensure customer satisfaction.
Moderate and manage the Framework Community, engage on social media platforms, capture community sentiment, and drive new community initiatives to support the mission of remaking Consumer Electronics.
Provide exceptional customer service to members of a digital health program. Address inquiries, monitor adherence, and escalate issues as needed. Work remotely with weekday and weekend availability required. Bilingualism is a plus.
Provide customer support for Origami Application by triaging tickets, troubleshooting application issues, and communicating with the organization for system-wide issues. Assist with application and platform upgrades and monitor application performance.
Provide technical support to customers via phone and email. Troubleshoot and install software and hardware equipment. Ensure timely and accurate setup of systems. Maintain detailed documentation in the ticketing system. Train customers on system use.
Provide level one troubleshooting, research customer problems/issues, identify and resolve application and service issues, monitor cases/emails, participate in training, and perform assigned duties. Minimum 4 years technical support experience, 2 years SQL/Microsoft Access.
Provide technical support for ScienceLogic products, act as Tier 2 escalation point, coordinate with Customer Success Managers, mentor/train new team members, engage with Technical Support personnel to ensure proper handling of customer issues.
Handle inbound/outbound support calls and tickets from hospices and pharmacies, provide exceptional customer service, contribute to the client-facing Knowledge Center by adding FAQs and tutorials, and support the CX Support Team Lead with meeting and exceeding team KPI's.
Provide exceptional T2 & T3 technical engineering support for live user issues. Work with Engineering, Customer Success, and Product teams to design and operate our technical support engineering program. Be a founding member of our incident management program.
Provide customer-focused IT support, including onboarding/offboarding, Mac/Windows/MDM support, video conferencing, asset management, and documentation. Serve as subject matter expert and work with MSP vendors. Manage IT equipment and evaluate service enhancements.
Provide exceptional customer support by resolving inquiries, documenting interactions, and recommending actions. Collaborate with management to improve department strategies and contribute to the growth of a small company.
Coordinate member care, referral management, appointment scheduling, program onboarding, provider intake, eligibility checks, document reconciliation, administrative requests, and member resource library maintenance. Bilingual in Spanish required.
Handle customer inquiries in Swedish and English via inbound messages for a top music streaming service. Work remotely for 25 hours per week with language assessments required. Must have experience with handling multiple messages and maintain high engagement with customers.
Provide technical support and consultation for customers, prioritize service requests, maintain accurate records, and promote aftermarket products. Develop and implement plans to improve technical services and capabilities while ensuring exceptional customer experiences.
Deliver exceptional member experience by serving as the first point of contact for onboarding, scheduling, referrals, and inquiries. Communicate with the clinical team and proactively engage members to ensure successful program participation.
Provide payment assistance solutions to patients, pharmacies, and medical professionals. Field requests, assess issues, document resolutions, and escalate unresolved issues. Work 40 hours per week with bilingual (English/Spanish) proficiency required.
Customer Support position, remote after training. Half-time, flexible hours. Call center experience and strong technology skills required. Provide support to prospects and customers. Other duties assigned based on skill set. Ideal for retirees or individuals seeking part-time work.
Provide technical support and resolution for customer software and system issues. Communicate issue status, track and manage issues, and prioritize problem resolution. Collaborate with internal teams and escalate cases as needed.
As an Application Support Administrator, provide world-class customer support, communicate effectively through various channels, explain complex topics, learn new technologies, and adapt to customer needs.
Support Specialist providing transaction support, resolving complex issues, improving processes, and delivering exceptional customer service. Requires 2-3 years of relevant experience. Salary range: $26.50 - $29.25 per hour.
Manage and mentor a team of customer support specialists, evaluate performance, and improve operational efficiency. Handle customer support calls, emails, and chats while identifying opportunities for process improvement.
Resolving customer issues, prioritizing support tickets, communicating with technical and non-technical teams, contributing to knowledge base, running SQL queries, providing expertise in certain applications, minimizing reoccurrence of issues, and managing customer expectations.
Deliver exceptional customer support through email communication. Analyze and improve product and process based on customer feedback. Facilitate Zendesk administration and collaborate with cross-functional teams.
Rotation between inbound and call back queue calls, chat, email support. Taking over 200 contacts a week to support customers and providers. Explaining services, resolving issues, and providing support for app navigation, payment details, and scheduling.
Work closely with HR applications business owners to maximize business objectives, facilitate improvements and requirements between stakeholders, provide Tier 2 support to end-users, and test and deploy software applications.
Provide Tier 2 support for HR applications, analyze feedback data to improve user training, and communicate issues to stakeholders. Bachelor's degree and 3 years of related experience required. Full benefits package offered.
Defining team goals and customer-focused strategies. Identifying trends and insights from historical data. Nurturing a high-performing team. Facilitating data-driven decisions that correspond with growth and customer needs.
Provide excellent customer service to members of a healthcare startup. Address tech issues, monitor adherence, and make calls to help non-adherent members. Work remotely with weekday and weekend availability required.
Provide customer-focused assistance, handle inquiries, and enhance the customer experience. Develop and establish customer support procedures for a recently launched product. Collaborate with the team to resolve problems and advocate for customers.
Unlimited or Flexible PTO, Health Insurance, Parental Leave, Retirement Savings, Paid Holidays, Paid Time Off
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