Call Center

Oversee daily operations at a data collection center, manage team performance, ensure data integrity, and implement quality control initiatives to meet operational standards and improve overall efficiency.

Support production data center operations by deploying and maintaining infrastructure, performing hardware repairs, troubleshooting systems, and managing inventory to ensure stable and efficient environments for critical services.

Manage collection efforts on delinquent accounts, communicate with members regarding past due payments, negotiate payment arrangements, and ensure compliance with regulations to mitigate financial losses effectively.

Provide expertise and support for a nationwide hotline, deliver excellent customer service, manage cases for victims of elder fraud, and maintain accurate records while ensuring compliance with relevant regulations.

Respond to patient inquiries regarding billing and insurance, resolve routine issues, process payments, and maintain accurate records while ensuring compliance with regulations and delivering exceptional customer service.

Provide financial aid support and counseling to students, answer inquiries via calls and emails, enhance student experiences, and conduct research to assist through the financial aid process while ensuring compliance with regulations.

Provide exceptional service and support to customers regarding FinCEN policies, analyze inquiries, research information, and accurately document transactions to ensure effective issue resolution and adherence to established procedures.

Serve as a dedicated point of contact for corporate customers, provide summary reports on service performance, coordinate with internal teams for resolutions, and support billing reviews by ensuring invoice accuracy and compliance.

Supervise operations team workflow, review performance metrics, improve service efficiencies, and communicate with clients regarding escalations and service performance while coaching team members for continuous development and success.

Develop and execute a sales strategy to meet bookings targets, build executive relationships with clients, and manage a qualified pipeline of enterprise retailers while articulating the commercial value proposition effectively.

Develop and implement programs to support first-generation students, coordinate outreach activities, and provide direct mentorship to enhance student transition and retention in higher education. Facilitate events and manage program logistics...

Assist in operational training for business administration and compliance, develop leadership skills, and collaborate with management on office operations and staff development to prepare for a future managerial role.

Lead a team to develop and execute marketing strategies for the All-Inclusive & Resorts portfolio, driving brand preference and market share through integrated campaigns and performance analysis across multiple channels.

Lead the evolution of pricing strategies by collaborating with global leaders, mentoring a team, and defining a comprehensive roadmap for pricing solutions to maximize revenue opportunities across diverse business channels.

Assist Veterans by directing them to appropriate resources, accurately recording details of calls, and maintaining effective communication with various stakeholders to ensure a supportive and empathetic customer service experience.

Oversee daily operations of the sales team, implement training and coaching, ensure compliance with licensing standards, and collaborate with marketing to optimize processes for improved customer outcomes and sales performance.

Provide expert troubleshooting support for complex hardware issues, guide dealers through on-site resolution, maintain documentation of interactions, and collaborate with internal teams to enhance product offerings based on dealer feedback.

Manage account call center operations and develop strategic plans to enhance sales profitability. Build relationships with key account managers and collaborate cross-functionally to execute growth strategies and monitor sales performance.

Lead the development and deployment of automated data call solutions, oversee data collection efforts, ensure data quality, and synthesize insights while maintaining compliance with privacy and security standards.

Oversee 24x7 operations of the Network Operations Center, managing staff responsible for network monitoring, incident response, and performance reporting, while coordinating with teams on patch management and firewall management.

Lead and develop a high-performing proposal team, overseeing the full proposal lifecycle while enhancing competitive positioning and implementing standardized processes to drive operational excellence and achieve revenue growth targets.

Lead data center design teams to ensure project quality and timely delivery. Develop multi-site management plans, maintain stakeholder communication, and create technical proposals for colocation and hyper-scale data center projects.

Define and maintain the architecture for the NBA platform, ensuring technical standards and decision frameworks are established. Collaborate with stakeholders to deliver scalable solutions while adhering to security and compliance requirements.

Coordinate donor activities, ensure timely sample collection and medical testing, conduct medical screenings for potential donors, and collaborate with donor center and transplant personnel to uphold organizational standards.

Support project coordination and documentation for data center projects, assist in managing communications and scheduling, and maintain organized documentation while preparing deliverables and proposals for clients and stakeholders.

Conduct high-quality independent policy research on health and social policy, collaborate on impactful content creation, and assist in fundraising efforts while fostering an inclusive and collegial environment.

Supervise Call Center personnel, ensure adherence to SOPs, train staff for technical support, and collaborate with teams to enhance customer-focused experiences while managing daily operations and maintaining performance standards.

Oversee desk side support personnel, ensuring adherence to SOPs and training staff on technical assistance. Optimize operations for service requests while fostering collaboration for innovative customer experiences.

Lead the development of consult-led propositions for AI-Powered Contact Centers, drive strategic go-to-market initiatives with key partners, and ensure alignment of solutions to enhance customer and agent experiences.

Oversee 24x7 monitoring and incident management operations, ensure operational readiness and team performance, and maintain monitoring tools while driving process improvements in alignment with best practices.

Oversee inventory management and logistics for data center operations, coordinate vendor relationships, and ensure compliance with safety standards while executing hands-on tasks to maintain operational efficiency across multiple facilities.

Provide guidance and support to affiliates on organizational policies, assist new leaders with best practices, and handle inquiries while ensuring effective communication and complaint resolution within the Habitat for Humanity network.

Oversee daily operations, ensure service coordination across tiers, identify improvement areas, and develop ITSM/ITIL enhancements while facilitating key customer meetings to address project statuses and resource needs.

Drive the development of consult-led propositions for AI-Powered Contact Centers, collaborate with partners on go-to-market initiatives, and provide thought leadership to enhance customer and agent experiences through innovative technology solutions.

Assist members with online financial services, perform business account transactions, handle new account inquiries, and process consumer loans while maintaining professional call center standards and advising on insurance protection options.

Manage service desk operations, ensuring customer satisfaction and effective communication during outages. Lead status calls, coordinate ITSM changes, and drive continuous process improvements to enhance performance and client experience.

Direct day-to-day financial operations, manage budgeting and reporting for multiple cost centers, analyze financial data for decision-making, and foster collaborative relationships with district officials and volunteers.

Oversee data center operations, manage inventory and logistics, coordinate vendor relationships, and lead capacity planning to ensure efficient and reliable data center environments while optimizing operational metrics and compliance standards.

Serve as the chief legal strategist, developing litigation agendas, managing relationships with outside counsel, and representing industry interests in legal matters while cultivating partnerships to advance organizational goals.

Provide career coaching services to military spouses, including career exploration, education assistance, and employment resources. Educate clients on available services and maintain documentation of coaching sessions for effective support.

Analyze customers' financial situations, provide appropriate loan solutions, excel in a fast-paced environment, and structure and price loans accurately. Accept multiple inbound leads daily and build rapport with borrowers.

Provide exceptional phone support and enrollment assistance to members, addressing their needs with empathy while troubleshooting technical issues and ensuring a positive experience through effective communication in both English and Spanish.

Build strong relationships with borrowers to understand their needs, analyze financial situations, recommend suitable loan products, and manage multiple customer files efficiently while ensuring accurate loan structuring and pricing.

Monitor social media to address support needs of recovering service members, respond promptly to assistance requests, identify emerging issues, and coordinate referrals to appropriate resources while maintaining familiarity with available benefits and...

Support sales operations by completing administrative tasks, notifying physician offices of patient benefit outcomes, and assisting with prior authorization submissions, ensuring efficient medication delivery and maintaining accurate client records.

Provide high-quality support to high-net-worth clients through inbound service requests, understand financial industry regulations, maintain product knowledge, and utilize a consultative approach to address client needs effectively.

Provide technical support to customers using proprietary products, respond to inquiries, manage multiple cases, and deliver timely updates while collaborating with teams to enhance product quality and processes.

Provide accurate information to employers regarding unemployment insurance liability, maintain employer data, respond to inquiries, and assist with account activation while explaining relevant laws and regulations.

Lead the design and optimization of data center infrastructures, focusing on thermal management and energy efficiency. Collaborate with customers to translate needs into effective system designs while driving innovation in sustainable solutions.

Support the planning and delivery of community workshops, maintain a safe environment, assist with event outreach, and provide general assistance to clients and volunteers while promoting a welcoming atmosphere.