Manage Five9 Call Center rollout and integration with CRM (Salesforce), develop objectives for day-to-day activities, conduct resource planning, analyze call-center KPI statistics, track expenses, hire and train personnel, improve procedures, evaluate...

Lead a team responsible for delivering exceptional customer service to Medicare beneficiaries. Develop and execute strategies to enhance call center performance, ensure compliance with Medicare guidelines and regulations, and drive process...

Lead and manage a team of call center supervisors and agents, develop strategies to optimize call center operations, monitor performance metrics, generate reports, ensure exceptional customer service, collaborate with cross-functional teams, and manage...

Analyze complex business problems and design/deliver solutions using call center technology. Collaborate with leaders to translate business outcomes into scalable processes and solutions. Lead the integration of call center application with Salesforc..

Provide support to patients in need of available therapies. Field requests such as card activation, program eligibility, and explanation/troubleshooting of submission rejection. Work 40 hours per week under moderate supervision.

Make an average of 50 outbound calls per hour to offer, explain, and schedule healthcare evaluations. Meet daily goals, handle member complaints, and adhere to privacy guidelines. Strong communication and computer skills required.

Make outbound calls to offer and schedule healthcare evaluations. Meet daily goals, follow approved scripts, and provide professional and courteous service to health plan members. Monitor performance and report complaints.

Provide exceptional customer service by taking inbound calls, conducting online research, and using effective problem-solving skills. Build relationships with customers and apply a passion for the outdoors to serve customers effectively.

Handle inbound customer inquiries, research and analyze to provide solutions, troubleshoot order issues, employ basic sales techniques, meet KPIs, and maintain a positive customer experience. Bilingual French required.

Answer: Customer Support Agent for a healthcare company. Respond to provider inquiries, process calls accurately and timely, research and respond to customer inquiries, and recommend workflow modifications. Two years of customer service experience requir

Provide technical support in French and English, troubleshoot and resolve device issues, prioritize outbound calls, and deliver exceptional customer experience. High school diploma and 1 year of technical support or call center experience required.

Provide knowledgeable responses to client inquiries, solve client problems, and update account history. Collaborate with team members and clients to resolve inquiries and cross-train new resources. Adhere to SLAs and consistently meet production...

Conduct outbound surveys in both Spanish and English, accurately record respondent answers, and provide opinions to clients. Must have bilingual proficiency, handle difficult calls professionally, and work within specified shifts.

Perform outbound surveys from home, accurately record respondent answers, and send opinions to clients. Must have a positive attitude, willingness to learn, and meet technical requirements for the position.

The Call Center Operations Supervisor will lead a team, manage call center performance and metrics, and coach, develop, and motivate high performance. They will also ensure compliance and analyze best practices for continuous improvement.

Responsible for handling inbound calls related to services. Provide exceptional customer service, clarify needs, and resolve concerns efficiently. Maintain high-level knowledge and continuously improve call handling skills.

Successfully complete new hire training and compliance testing. Monitor high volume of medical alerts and inbound phone calls. Answer alarms and phone calls according to protocol and dispatch as required. Troubleshoot alarm systems and report...

Listen to customers, understand their needs, and resolve customer issues. Utilize systems and technology to complete account management tasks. Recognize sales opportunities and apply sales skills to upgrade. Explain and position products and processes...

Interact with customers across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. Utilize systems and technology to complete account management tasks and recognize sales opportunities.

Handle inbound calls in English and Spanish for the New Jersey Department of Human Services Office of Child Support. Provide accurate information, research inquiries, and document calls professionally and efficiently.

Handle large call volumes on an automated dialer. Research contact information for shareholders. Solicit votes and record instructions accurately. Respond to inquiries using provided materials. Maintain call center database. Follow scripts and...

Make outbound B2B calls to potential clients, schedule sales appointments, document and track interactions, and attend virtual meetings with outside sales team. High school diploma, 1+ year experience in outbound B2B sales, and ability to manage intr..

Supervise team members, ensure data integrity in hospital system, lead training sessions, conduct quality assessments, assist in recruiting and onboarding, maintain patient confidentiality, oversee scheduling phone line and mailbox, troubleshoot...

Oversee and manage a remote team in a call center environment, ensuring customer satisfaction. Coach and empower teams to handle customer interactions with empathy and good judgment. Resolve customer escalations and enforce department practices and...

Identify and contact potential clients, schedule appointments, meet lead generation targets. Requires computer, Georgia residency, outbound telemarketing experience. Base pay + uncapped commission, health/dental/vision insurance, work from home, career...

Perform outbound surveys from home and accurately record respondent answers. Provide excellent customer service and contribute to informed business decisions. Must reside in South Carolina and have the ability to work flexible part-time schedules.

Perform outbound surveys from home, accurately record respondent answers, and send opinions to clients. Must have positive attitude, willingness to learn, and ability to handle difficult calls professionally.

Perform outbound surveys from home, accurately record answers, and send opinions to clients. Must reside in Indiana, have a quiet workspace, and provide own equipment. No sales or collections involved.

Handle a high volume of inbound phone and email contacts, research and analyze to provide solutions, troubleshoot order issues, educate customers on online tools, meet KPIs for quality and customer satisfaction.

Respond to and service customer calls and emails, educate and inform customers on account related billing questions, provide proper resolution that meets all policies and procedures, research and analyze inquiries and take appropriate action.

Perform outbound surveys from home with respondents and accurately record their answers. Collect and record opinions to help clients make informed business decisions. Must reside in Georgia and have the ability to read, speak clearly, and handle diff..

Perform outbound surveys from home and accurately record answers. Work flexible part-time schedules and provide own equipment. Must be available to work within specific hours and have a quiet working space.

Cold call prospects and past customers to generate interest. Schedule appointments for Outside Sales Teams. Document and track calls and interactions with potential customers. Email marketing material to interested customers.

Cold call prospects and past customers to generate interest. Schedule appointments for Outside Sales Teams. Document and track calls and interactions with potential customers. Email marketing material to interested customers.

Perform outbound surveys from home with respondents and accurately record their answers. Collect and record opinions to help clients make informed business decisions. Must have clear communication skills and be available to work within specified hours.

Cold call prospects and past customers to generate interest. Schedule appointments for Outside Sales Teams. Document and track calls and interactions with potential customers. Email marketing material to interested customers.

Perform outbound surveys from home, record answers accurately, and send opinions to clients. No sales or collections involved. Must have a quiet workspace, own equipment, and availability to work within specific hours.

Cold call and schedule appointments with potential clients. Track calls and interactions, manage email marketing, and attend virtual meetings. Prior experience in outbound B2B sales and ability to exceed sales quotas required.

Responsible for handling a high volume of inbound and outbound calls, resolving customer inquiries and problems following established guidelines. Utilizes computer applications to track inquiries and coordinates with other departments as necessary.

Perform outbound surveys from home with respondents and accurately record their answers. Listen and comprehend respondent answers and accurately and efficiently type answers into the Company's survey software platform. Provide own equipment and have ..

Perform outbound surveys from home, record respondent answers, and send opinions to clients. Must reside in Kansas, have a quiet workspace, and provide own equipment. Typing speed of 30 wpm preferred.

Perform outbound surveys from home, accurately record respondent answers, and send collected opinions to clients. Must have a positive attitude, willingness to learn, and ability to work within specified hours.

Perform outbound surveys on various topics and record responses accurately. Work remotely with flexible part-time schedules. Must have a quiet workspace and provide own equipment. No sales or collections involved.

Perform outbound surveys in both Spanish and English, accurately recording respondent answers. Work remotely, providing own equipment. Must have positive attitude, be willing to learn, and be available to work within specified hours.

Provide timely, efficient, and professional service to customers and partners. Assist with installations, connectivity, and configurations of devices. Organize and prioritize outbound calls related to device connectivity and health.

Make outbound B2B calls, generate interest, schedule appointments for outside sales teams, track calls and interactions, and attend virtual meetings. Hourly rate plus uncapped commission and incentives, full benefits, and opportunities for advancement.

Conduct outbound surveys from home with respondents, record their answers, and send them to clients to help them make informed decisions. Must have a positive attitude, clear speaking and typing skills, and provide own equipment.

A Proxy Call Center Representative will handle large call volumes daily, solicit shareholder votes, respond to inquiries, and maintain an updated call center database. Must possess excellent phone etiquette and have a Windows PC with high-speed...

Respond to inbound phone calls and process customer inquiries/requests. Research, resolve, and respond to inquiries and problems. Provide health care information to facilities, doctors, and members. May provide on-the-job training for newer associates.