Provide exceptional customer support for Tier 1 and Tier 2 incidents, coordinate with internal teams for issue resolution, and engage with customers through a ticketing system to address inquiries and concerns effectively.

Manage and maintain the SCCM infrastructure, develop deployment processes and reports, troubleshoot client issues, and ensure security compliance while enhancing system performance through monitoring and analysis.

Provide Tier 1 customer support for a federal agency's mission systems and applications. Interact with customers to diagnose and resolve hardware and software issues, research solutions, and accurately process call transactions using the agency's...

Provide Tier 1 customer support for a federal agency's mission systems and applications. Interact with customers, diagnose and resolve issues, follow procedures, and accurately record transactions. Must be bilingual in Spanish and possess an active...

Provide actionable analytical solutions to support commercial insights for inline brands and early development assets. Manage the Payer Analytics budgeting process and communicate insights effectively across multiple teams and stakeholders.

Design and implement network architecture, ensuring operability and security. Develop enterprise network infrastructure and support global networks, including advanced technologies like Software Defined Networking and various routing protocols.

Provide technical support by addressing Tier II issues, advocating for customers, collaborating with internal teams, and documenting interactions in a case management system to enhance service and product offerings.

Provide financial aid counseling to students, manage inbound and outbound communications, enhance student experiences, and conduct research to support families throughout the financial aid process while adhering to compliance regulations.

Manage the D2C new business pipeline, ensuring timely processing of life insurance applications while overseeing team productivity and quality control. Provide sales support and maintain accurate reporting for operational efficiency.

Analyze strategic issues, conduct market research, and support the strategic planning process. Collaborate with stakeholders to develop insights and recommendations that drive company performance and align with long-term objectives.

Oversee the development and implementation of engagement programs, manage stakeholder relationships, analyze customer experience data, and lead strategic planning to enhance program quality and efficiency for older workers' employment initiatives.

Provide timely and accurate responses to global travelers' inquiries regarding travel applications. Input correct information into the Customer Database. Answer customer questions, provide travel assistance information, and file claims.

Lead a team to enhance customer experience by supervising performance, establishing efficient workflows, and implementing training programs while analyzing data to identify improvement areas and develop action plans.

Answer incoming calls and respond to customer emails. Provide product, service, order-status, and account information to customers. Process orders, resolve billing issues, exchange, or return merchandise, and adjust customer accounts accordingly.

Oversee daily data center operations, resolve work problems, develop monitoring systems, and lead troubleshooting efforts while training and mentoring the team to achieve operational excellence and individual growth.

Oversee data center operations, resolve technical issues, enhance infrastructure monitoring, and lead team development to ensure efficient service delivery and operational excellence in a dynamic environment.

Provide exceptional customer support by answering calls and emails, processing orders, resolving billing issues, and documenting customer complaints while ensuring effective communication and follow-up on unresolved issues.

Build strong relationships with borrowers to understand their needs, analyze financial situations, recommend suitable loan products, and manage multiple customer files efficiently while ensuring accurate loan structuring and pricing.

Analyze customers' financial situations, provide appropriate loan solutions, excel in a fast-paced environment, and structure and price loans accurately. Accept multiple inbound leads daily and build rapport with borrowers.

Provide high-quality medical nutrition therapy to patients of all ages. Complete physician-ordered consults and instructions according to standards of care and document in medical record. Attend local or national meetings/conferences to improve medical...

Provide high-quality support to high net worth investors by responding to inquiries, resolving complex issues, and contributing to process improvements to enhance client experience and team efficiency.

Provide high-quality client support by addressing service requests, guiding clients through financial services, and offering tailored solutions while maintaining knowledge of products to enhance client engagement and retention.

Provide expert guidance to families on senior care options while conducting consultations. Educate clients on suitable living communities, acting as a liaison to ensure personalized care solutions that align with their needs.

Provide quality calls for appointment setting at automotive dealerships, ensuring a positive and professional representation. Utilize strong communication skills while navigating multiple platforms to assist customers effectively.

Provide high-volume telephone coverage for consumer inquiries regarding complaint processes and insurance claims. Assist in educating consumers about insurance options, policy coverages, and rates while performing additional assigned duties.

Assist customers by answering calls and emails, providing product and order information, processing transactions, and resolving complaints while maintaining detailed records and escalating unresolved issues to management.

Manage and enhance Security Operations Center processes, conduct vulnerability assessments, investigate security incidents, and refine response playbooks to improve threat detection and mitigation in on-prem and cloud environments.

Manage delinquent accounts by contacting members, ensuring compliance with collection policies and legal regulations, and collaborating with third-party vendors while supporting training initiatives for new staff.

Cold call potential clients, schedule sales appointments, document and track calls, email marketing material, attend virtual meetings with sales team. High school diploma required, prior CRM experience preferred. Hourly rate plus commission and...

Assist in staff management and development while ensuring adherence to departmental objectives. Plan recruiting functions, monitor progress, and compile metrics for reporting to enhance operational efficiency and participant engagement.

Serve as an escalation point for complex technical issues, deliver exceptional customer service by resolving IT tickets, and collaborate with teams to optimize processes and support technology rollouts.

Lead analysis of customer experience data to generate actionable insights, collaborate with cross-functional teams for improvement opportunities, and communicate findings effectively to stakeholders through data-driven reports and presentations.

Lead the development and execution of sales training programs, provide coaching to enhance performance, and manage a team to foster a sales-oriented culture, ensuring continuous improvement in training effectiveness.

Coordinate precertification cases, manage client inquiries, determine eligibility for services, and maintain positive customer relations, ensuring timely responses and proper authorization for treatment sessions.

Handle customer fraud inquiries using critical thinking and active listening skills, navigate multiple bank systems to assess issues, and document solutions clearly to ensure effective communication and resolution.

Perform insurance authorizations by selecting accurate medical records, liaising with insurance companies and physicians, and submitting requests based on plan requirements to ensure timely payment and patient safety.

Build strong client relationships by understanding their needs, manage client portfolios effectively, provide solutions to inquiries, and ensure exceptional service delivery while recommending process improvements.

Provide chronic disease management and acute care for a diverse patient population, conduct routine wellness visits, and offer specialized services including women's health and substance use disorder treatment in an academic practice setting.

Provide operational support for production environments, identify process improvements, assist in technology onboarding, and collaborate with development teams to ensure high availability and stability of critical applications and infrastructure.

Support critical compute workloads and production environments, identify process improvements, collaborate with development teams to enhance application performance, and communicate effectively during incident management.

Conduct quality assurance audits on calls and chat transcripts, identify training needs, create reports on call reviews, and develop new quality assurance requirements to ensure compliance and enhance product integrity.

Provide prompt customer service by answering calls and emails, assisting clients with data management systems, resolving issues efficiently, and maintaining knowledge of relevant policies and procedures.

Support multi-data center and cloud initiatives, propose new technologies and strategies, and serve as a technical expert while developing sophisticated technology plans to meet diverse client needs and enhance architectural standards.

Coordinate medical record collection and archiving, support HEDIS initiatives, maintain project materials, and analyze data to improve processes related to medical record retrieval and compliance with performance measures.

Schedule, register, and verify patient information for outpatient visits, ensuring all necessary details are collected. Communicate scheduling changes promptly and respond to patient inquiries within a patient care environment.

Support daily operations by managing inbound and outbound calls, assisting members with care access, and collaborating with clinical staff to enhance healthcare adherence and resolve member issues efficiently.

Manage collections activities to recover past-due payments, monitor corporate account statuses, ensure timely client payments, and maintain clear communication with clients to foster positive relationships and resolve disputes effectively.

Make outbound calls to provider offices to confirm patient information and request medical records, while maintaining professional communication. Handle internal and external emails, ensuring timely follow-ups and efficient record management.

Handle claims resolution and benefits inquiries, educate clients on optimal benefit utilization, maintain detailed records, and monitor resolution timelines to ensure timely closure of benefit issues and claims.