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Technical Support Agent
PAR Technology
Provide first-level support for POS hardware/software, resolve technical issues efficiently, log incidents using service management tools, and deliver exceptional customer service to ensure total satisfaction.
Patient Servicing Representative
Independent Health
Assist patients by setting up medication deliveries through outbound calls, maintaining accurate records, providing exceptional customer service, and collaborating with team members to enhance pharmacy operations.
Provide exceptional customer service by addressing inquiries about banking products, resolving account issues, and identifying opportunities for cross-selling services while ensuring customer satisfaction and adherence to regulatory standards.
Member Experience Associate Insurance Advisor - Call Center
AAA Western and Central New York
Actively sell insurance products, recommend bundled policies, promote offerings to clients, and ensure accurate documentation while maintaining high customer service standards to meet sales goals and enhance member experience.
Customer Service Representative
Independent Health
Provide exceptional customer service by addressing inquiries and resolving issues, maintaining knowledge of policies and procedures, and documenting interactions accurately to ensure compliance and enhance customer satisfaction.
Provide outstanding customer service by addressing inquiries about bank products, resolving account issues, and identifying opportunities for cross-selling services. Mentor new agents and ensure compliance with regulatory standards while managing...
Provide exceptional service by addressing customer inquiries, resolving account issues, and identifying opportunities for cross-selling products. Mentor new agents and ensure compliance with risk standards while maintaining strong communication and...
Call Center Membership Representative
AAA Western and Central New York
Provide exceptional member service by addressing inquiries, promoting membership benefits, and ensuring adherence to call handling standards. Demonstrate problem-solving skills and maintain high-quality interactions to enhance member experience and...
Senior Loan Officer
New American Funding
Build rapport with borrowers to exceed expectations, analyze financial situations to recommend loan products, multitask effectively in a fast-paced environment, and manage inbound leads while structuring and pricing loans accurately.
Call Center Membership Representative
AAA Western and Central New York
Provide exceptional member service by efficiently handling inquiries, educating members on products, and promoting additional offerings. Demonstrate professionalism and problem-solving skills to enhance the member experience and drive sales growth.
Senior Analyst, Member Care Workforce Analytics
Centivo Corporation
Create and maintain capacity plans for the contact center, ensure service level targets are met, and prepare insightful reports for leadership to drive operational efficiency and performance improvements.
Reservation Sales Agent
Delaware North Companies
Handle inbound calls to provide exceptional customer service, create reservations, and offer additional services while collaborating with hotel staff to meet sales goals and ensure a positive guest experience.
Inbound Sales Representative
A Place for Mom
Serve as the primary contact for families seeking senior care solutions, conduct consultations, educate on care options, and facilitate connections with communities, ensuring an empathetic and exceptional experience throughout the process.
Serve as the primary contact for HR inquiries, assist with payroll and benefits questions, and support employees with HRIS transactions, ensuring timely resolution of issues and adherence to company policies and standards.
Fraud Support Associate
M&T Bank
Provide exceptional service by addressing customer inquiries regarding digital and card exclusions, resolving issues related to transactions, and escalating complex problems to ensure timely resolutions while adhering to risk and regulatory standards.
Bilingual Customer Service Representative
Coast Professional
Handle incoming and outgoing calls, enter data into a computer database, escalate calls when necessary, and track call-related information for auditing and reporting purposes. Maintain a positive and adaptable work environment.
Account Executive
Audacy, Inc.
Connect local businesses with advertising opportunities across various platforms, build and maintain relationships with clients, and collaborate with internal teams to deliver effective marketing solutions that drive results for clients.
Client Services Coordinator
TES Staffing
Serve as the primary contact for clients in crisis, coordinating temporary housing solutions, managing documentation, and ensuring timely communication with various stakeholders to support individuals during stressful life events.
Registered Nurse - Communication Center
Rochester Regional Health
Provide high-quality, patient-centered care by assessing patients, developing individualized care plans, and collaborating with interdisciplinary teams to ensure comprehensive treatment and support for patients and their families.
Registered Nurse - Communications Center
Rochester Regional Health
Perform initial and ongoing patient assessments, develop and document individualized care plans, communicate effectively with the interdisciplinary team, and provide education to patients and families based on their specific needs.
Bilingual Customer Service Representative
Coast Professional
Handle incoming and outgoing calls with professionalism, enter data accurately into systems, escalate issues when necessary, and track call-related information to ensure quality service and operational goals are met.
Customer Care Specialist
ESL Federal Credit Union
Assist customers through phone support, process transactions accurately, recommend financial products, and maintain customer profiles while ensuring adherence to service standards and operational excellence. Engage in continuous improvement and...
Registered Nurse
Rochester Regional Health
Provide high-quality, patient-centered clinical care by assessing patient needs, communicating with the interdisciplinary team, and developing individualized care plans while adhering to organizational policies and completing required continuing...
Center for Nursing Professional Development
University of Rochester
Facilitating learning and change within nursing, identifying practice gaps, mentoring staff, and ensuring compliance with educational standards to enhance healthcare outcomes and support professional development in nursing practice.
Customer Care Specialist
ESL Federal Credit Union
Assist customers through phone interactions, process transactions accurately, recommend products to meet financial needs, and ensure adherence to call handling standards while maintaining a focus on customer experience and operational excellence.
Customer Service Coordinator I
Computer Task Group - CTG
Provide exceptional support to internal customers, manage work orders and conference room scheduling, facilitate interdepartmental communication, and assist in planning internal events while maintaining accurate records of requests and communications.
Customer Service Coordinator
US Tech Solutions
Serve as the primary contact for internal customers, manage conference room scheduling, process work orders, and assist in planning internal events while ensuring effective communication across departments.
Evening On Call Triage, Registered Nurse
Nascentia Health
Receive incoming calls from physician offices and clients to determine appropriate interventions, document actions in electronic medical records, and perform necessary home visits to prevent complications and hospitalizations.
Manage a team of Customer Care Representatives, ensuring high-quality service and adherence to policies. Oversee operational schedules, conduct performance audits, and implement continuous improvement initiatives to enhance customer satisfaction.
Provide enterprise-level technical support to customers and partners, manage escalated issues requiring engineering support, document solutions, and assist with software integration and training in hospital IT environments.
Conduct proactive threat detection and incident response, automate SOC tasks using programming, and develop investigation playbooks to enhance security measures across digital assets and cloud environments.
Global Director, Customer Care Contact Center
Rockwell Automation
Lead and inspire diverse teams to deliver exceptional customer support while overseeing global operations. Ensure service quality and customer satisfaction targets are met, fostering a culture of continuous improvement and innovation.
Global Director, Customer Care Contact Center
Plex Systems
Oversee global customer contact centers, ensuring service quality and operational excellence. Lead diverse teams, implement best practices, and collaborate with regional leaders to enhance customer experiences across various interaction channels.
Manager, In-Force Service Call Center
New York Life
Lead and develop a team of customer service representatives, driving performance improvements and delivering high-quality service. Resolve escalated customer situations and collaborate with leaders to enhance service and boost team morale.
Senior Representative CS3 - Business Solutions
New York Life
Provide exceptional customer service by answering inbound calls and addressing the needs of agents, policy owners, and employers. Develop business partnerships and effectively communicate timelines for deliverables while managing service issues...
Territory Manager
Colgate-Palmolive
Develop territory business plans to maximize profitability, achieve sales goals through customer acquisition, promote dental products to practices, and build strong relationships to identify new business opportunities.
Customer Service Representative
Computer Aid
Provide frontline support as the primary contact for employees and constituents, efficiently route incoming calls, and gather necessary information to ensure timely issue resolution while maintaining a high level of customer service.
Customer Service Specialist
Tremco Construction Products Group
Provide exceptional customer service by responding to inquiries via calls and emails, accurately processing orders, and maintaining effective communication regarding order statuses and product information to enhance customer satisfaction.
Customer Relations Specialist
Protective Life Corporation
Provide expert knowledge and support for dealer agreements, ensure timely processing of documents, resolve client issues effectively, and maintain accurate records to enhance customer satisfaction and operational efficiency.
Infrastructure and Capital Projects, Data Center Senior Construction Manager
Accenture Federal Services
Monitor and enforce construction compliance, perform field inspections to verify work alignment, oversee contractor performance, and manage safety standards to ensure project success and adherence to regulations.
Outreach Specialist - Care Coordinator
Waymark, Inc.
Initiate outreach to new patients, foster trust through effective communication, analyze patient data for care prioritization, and build collaborative relationships with healthcare providers to enhance patient engagement and support coordinated care.
Senior Customer Service Representative
Computer Aid
Provide frontline support as the primary contact for employees and constituents, efficiently route incoming calls, and identify solutions to inquiries while maintaining a high level of customer service and positive relationships.
Telecommunications Administrator
Third Federal Savings & Loan
Ensure the health and performance of telecommunications systems through regular monitoring and maintenance, collaborate with vendors on network projects, and provide user support for new setups and relocations.
Spanish Bilingual Customer Service Representative
InnoSource, Inc
Provide empathetic customer service by handling inbound and outbound calls, assisting with application processes, managing customer files, and collaborating with team members to ensure efficient task completion.
Call Center Agents
Great Day Improvements
Assist customers by answering calls, uncovering their needs, and scheduling design consultations. Ensure an exceptional customer experience while accurately entering information into the database and making follow-up calls as needed.
Inside Sales Representative - Call Center
Great Day Improvements
Assist customers by answering calls, scheduling design consultations, providing exceptional service, and accurately entering information into the database while making follow-up calls as needed to enhance customer satisfaction.
Service Solutionist Coordinator
PartsSource
Coordinate and manage service events with urgency, oversee the full lifecycle of depot service requests, and maintain effective communication with customers and vendors to ensure timely resolutions and enhance customer satisfaction.
Service Solutionist Coordinator
PartsSource
Coordinate and manage service events, oversee the full lifecycle of depot service requests, and maintain effective communication with customers and vendors to ensure timely resolutions and enhance overall customer satisfaction.
Service Center Support Specialist
PartsSource
Organize and manage service events while building strong relationships with customers and vendors. Provide exceptional customer support and ensure timely processing of service requests and documentation for effective service delivery.
Senior Loan Officer
New American Funding
Build and maintain relationships with borrowers, analyze financial situations to recommend suitable loan products, manage multiple customer files, and process loan applications efficiently while ensuring accurate structuring and pricing of loans.
Job Summary
- Salary:
$19 - $22 USD per hour
- Location:
Markham, Canada
- Type:
Full-time
- Date Posted:
4/23/26
- Categories:
Job Description
Technical Support Agent
Location
Markham
Employment Type
Full time
Location Type
Remote
Department
Services & Support
Compensation
- USD$19 – $21 per hour
- CADCA$19 – CA$22 per hour
For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.
Position Description:
PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from within.
Position Location:
Remote
Reports To:
Technical Support Manager
What We’re Looking For:
Requirements:
-
1+ year of Customer Service experience (Helpdesk experience preferred)
-
Background in restaurant or call center environments
-
Strong problem-solving and communication skills
-
Solid typing skills and working knowledge of Windows OS
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Reliable broadband/fiber internet and access to a backup work location
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Networking experience a plus
-
AAS in electronics tech or computer science a plus
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A+ or Microsoft certifications a plus
Additional skills:
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Passion for helping others and resolving technical issues
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Ability to multitask and prioritize in a fast-paced environment
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Strong team collaboration and customer relationship building skills
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Ability to work weekends, holidays, and overtime as needed
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Fluent in Canadian French (written and spoken)
Unleash your potential: What you will be doing and owning:
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Provide first-level support for POS hardware/software and PAR products
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Resolve operational and technical issues quickly and efficiently
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Log and manage incidents using our service management tools
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Follow escalation workflows and contribute to our knowledge base
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Deliver exceptional service that fosters total customer satisfaction
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Complete administrative support tasks related to customer service
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Analyze issues and apply sound judgment to determine resolutions
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Collaborate with internal teams and third-party engineers as needed
Interview Process:
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Interview #1: Phone Screen with Talent Acquisition Team
-
Interview #2: Video interview with the Team (via MS Teams)
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.