Workforce Management Manager, Sales Agent Contact Center

Job Summary

  • Benefits:

    Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Parental Leave, Gym / Health Stipend, Retirement Savings, Education Assistance, Dependent Health, Paid Holidays, Career Development

  • Location:

    McKinney, TX

  • Type:

    Full-time

  • Categories:

    Call Center, Project Management, Sales, Travel Agent, Recruiter, QA, Writing

  • Company:

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  • Summary:

    Lead workforce management operations by forecasting call volume, optimizing scheduling, and ensuring service level agreements are met. Analyze performance metrics and collaborate with leadership to align staffing strategies with business objectives.

  • Job Description

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