Customer Service

Provide Tier II support for over 100,000 users, resolve technical issues, maintain user documentation, and support ACE Portal processes. Deliver bilingual support and contribute to knowledge management and cybersecurity efforts.

Serve as the main contact for accounting inquiries, resolve complex financial questions, document interactions accurately, and maintain compliance with legal standards while delivering exceptional customer service.

Provide technical analysis and support for IT services, assess and resolve incidents, maintain ownership of service requests, and communicate effectively with customers to ensure timely service restoration and continuous improvement.

Develop enablement systems for sales teams, create comprehensive launch kits, manage customer marketing initiatives, and execute partner marketing strategies to drive pipeline growth and support diverse sales organizations.

Build customer confidence through effective communication and project management. Lead initiatives throughout the project lifecycle and provide operational support for fraud-related issues while monitoring service performance and tracking customer...

Manage the full success lifecycle for complex government accounts, drive strategic value delivery, and build deep relationships across agency hierarchies while identifying growth opportunities and ensuring tailored onboarding and adoption.

Resolve complex customer issues across multiple channels, support product users, identify process improvements, and manage reporting and analysis to enhance customer care operations and service quality.

Serve as the primary contact for accounting inquiries, resolve complex billing questions, document actions in the ticketing system, and maintain compliance with financial policies while delivering exceptional customer service.

Lead and scale high-performing teams, drive portfolio performance metrics, and serve as a strategic partner across departments to ensure customer success and operational excellence for key government accounts.

Translate business and technical requirements while collaborating with technical teams. Manage multiple assignments effectively in a fast-paced environment, ensuring strong communication with both technical and nontechnical audiences to meet customer...

Provide Tier II support for the ACE Account Service Desk, assisting over 100,000 users with technical inquiries, managing account processes, and maintaining user documentation to ensure efficient operations and high-quality service delivery.

Lead the strategic roadmap for HR technology service delivery, optimize Oracle HCM, and manage global teams to enhance operational efficiency and improve employee experience through innovative technology solutions and robust stakeholder collaboration.

Lead the evolution of risk consulting by developing innovative service frameworks, ensuring high-quality execution, and coaching teams to enhance customer engagement and measurable outcomes in risk mitigation and service delivery.

Serve as a liaison for DOD customers by identifying requirements, addressing security concerns, and optimizing cloud services. Conduct engagement activities and gather feedback to support continuous improvement of Google Cloud solutions.

Provide frontline support for users of automation solutions, triage incidents using a ticketing system, develop user communications, and maintain SharePoint resources to ensure users have current information and support.

Resolve advanced Tier 1 IT issues, perform comprehensive ticket triage, execute knowledge base procedures, and ensure high-quality documentation to maintain customer satisfaction and operational efficiency across the service desk.

Develop custom scoped applications to migrate legacy systems to ServiceNow, manage the full project lifecycle, and collaborate with stakeholders to ensure solutions are sustainable and aligned with business objectives.

Lead and mentor a team of Customer Success Managers, optimize customer success programs for retention and value realization, and collaborate cross-functionally to enhance customer experiences and drive measurable business outcomes.

Assist associates with benefits enrollment inquiries, resolve Tier 1 cases promptly, and redirect complex issues to appropriate HR functions while serving as a primary HR resource for administrative needs.

Connect with families to navigate Medicaid Waiver programs, develop impactful care plans, troubleshoot service challenges, and build trusting relationships to enhance community well-being and independence for individuals with disabilities.

Participate in structured training on insurance policies and claims processes, investigate and document property claims, gather information from stakeholders, and communicate effectively with customers and internal teams.

Participate in structured training on claims handling, review and document property claims, gather information from stakeholders, and communicate effectively with customers while maintaining accurate records in management systems.

Build trusted partnerships with customers, guide them through product capabilities, drive engagement and adoption, and collaborate with internal teams to address needs and enhance the overall customer experience.

Lead cross-functional teams to enhance customer engagement through multi-channel marketing campaigns, drive operational excellence, and leverage technology solutions to maximize business impact while fostering a culture of continuous improvement.

Articulate a bold technical vision, decompose complex problems into practical solutions, ensure quality technical design, and mentor engineers to enhance skills and promote best practices within the technology community.

Articulate a bold technical vision, decompose complex problems into practical solutions, ensure quality in design and implementation, and mentor engineers to enhance technical expertise within the community.

Lead and develop customer success strategies to enhance client engagement and retention, manage key client relationships, and utilize data-driven insights to monitor account health and address customer concerns effectively.

Lead a team to enhance customer satisfaction and retention, build relationships with stakeholders, engage directly with clients, and implement customer success strategies aligned with a subscription model.

Provide comprehensive customer support through various communication channels, manage international sales orders, resolve complex inquiries, and document interactions accurately to enhance customer experience and operational efficiency.

Lead the reliability transformation of technology systems by defining strategies, driving SRE practices, and managing incident reduction efforts, while fostering high-performing engineering teams and ensuring alignment with organizational objectives.

Collaborate with clients to shape customer engagement strategies, lead the design and implementation of data-driven solutions, and translate business objectives into scalable technology solutions that enhance customer experiences.

Collaborate with clients to develop customer engagement strategies and implement data-driven solutions. Lead project workstreams, ensuring alignment with business goals while measuring the impact of technology and customer experience initiatives.

Lead and develop a global team for complex enterprise implementations, enhance execution standards, build scalable practices, and strengthen risk management to improve customer value and project success.

Collaborate with teams to design and optimize customer data and marketing technology solutions. Support delivery of customer data initiatives, ensuring integration and operational excellence while mentoring junior members throughout the project...

Collaborate with teams to design and optimize customer engagement solutions, develop technology strategies for client challenges, and support the delivery of data initiatives to ensure successful business outcomes across the customer lifecycle.

Serve as a key contact for corporate customers, manage service performance reporting, facilitate communication across teams, and support billing and service estimates to enhance customer satisfaction and operational efficiency.

Partner with health systems to enhance patient care by transforming clinical workflows, serving as a trusted advisor, and leading initiatives that optimize technology-enabled processes and improve care coordination and patient progression.

Partner with Sales and Customer Success to drive technical discovery and solution design, lead customer implementations to ensure value realization, and collaborate with cross-functional teams to enhance the customer experience and product roadmap.

Assist employees and retirees with benefits enrollment and usage, administer benefit programs in compliance with policies, process changes and updates in HRIS, and support onboarding and offboarding processes with effective communication.

Provide comprehensive administrative support for candidate processing, maintain and update personnel records, respond to inquiries, and coordinate onboarding activities while ensuring compliance with policies and regulations.

Support direct stakeholder engagement and training, identify intelligence requirements, and enhance relationships through outreach and coordination within the Department of War, while analyzing and assessing customer needs for data-centric intelligence...

Provide technical end-user support, troubleshoot issues in Active Directory and Office 365, manage user requests, and create a positive customer experience while engaging with IT resources for complex incidents.

Provide customer service and support for transit benefit and parking programs, process applications, resolve inquiries, and interact with customers to ensure satisfaction while maintaining accurate records and data entry.

Manage strategic relationships with high-value enterprise customers, driving retention and growth. Utilize data-driven insights to enhance security programs and resolve complex challenges while collaborating across teams to improve customer...

Design, test, and implement CRM solutions based on stakeholder requirements while collaborating with teams to enhance user-focused applications, develop customizations, and maintain technical documentation for ongoing support and improvements.

Lead onboarding projects for new customers, develop project plans and timelines, coordinate cross-functional teams, and identify implementation risks to ensure a successful transition and customer readiness for go-live.

Assist customers through their Yubico journey, enabling successful YubiKey roll-out, serving as a trusted advisor, and driving account growth by understanding business needs and collaborating with Sales and Solutions Engineers.

Collaborate with business leaders to implement strategic HR initiatives, provide expert guidance on the employee lifecycle, and address employee relations matters while supporting mergers and acquisitions throughout the process.

Manage and develop high-performing teams to achieve sales and profit goals, build executive-level customer relationships, and optimize business plans through effective resource allocation and performance monitoring.

Lead a high-performing team to define and execute customer success strategies, develop comprehensive customer lifecycle playbooks, and establish key performance indicators, ensuring clients achieve maximum value from advanced security solutions.