Support the full life cycle development of the ServiceNow platform, customize vendor websites, and collaborate with test engineers to meet customer standards while engaging with clients periodically to ensure satisfaction.

Identify and qualify business opportunities, resolve technical objections, and share Google Cloud expertise to enhance customer relationships. Lead prospecting efforts and establish trusted advisor status for successful solution implementation.

Collaborate with cross-functional teams to design and implement customer success strategies, manage Gainsight platform configurations, and develop scalable processes to enhance customer engagement and support business goals effectively.

Accelerate customer AI initiatives by building trusted relationships with technical teams, providing expertise on hardware accelerators and ML frameworks, and delivering strategic recommendations to optimize solutions for high-performance computing...

Oversee execution and growth of major customer accounts, develop long-term engagement strategies, drive revenue growth, and build a high-performing team to ensure customer satisfaction and operational excellence in delivering space-based intelligence...

Provide administrative support to Wealth/Financial Advisors by preparing account documents and reports, delivering exceptional client service, managing calendars, and coordinating client events to enhance the overall client experience.

Manage the open enrollment process, lead implementation calls, and ensure compliance for client projects while maintaining accurate records and advocating for client claims within the Employee Benefits sector.

Deliver exceptional customer support, foster strong relationships, identify customer needs, and collaborate with cross-functional teams to enhance customer success and optimize processes throughout the customer lifecycle.

Provide technical support by diagnosing and resolving hardware and software incidents, assisting users with IT-related issues, and documenting requests accurately to ensure efficient service restoration. Maintain high customer service standards...

Revive customer relationships through outbound calls, utilizing data insights to highlight product value, and manage a pipeline of opportunities to meet key performance metrics while enhancing phone selling skills and product knowledge.

Coordinate client meetings and support paperwork completion, supervise account activities and resolve issues, prepare new account documentation, and maintain compliance while fostering strong client relationships through exceptional service.

Support SBA department personnel and clients through customer service and loan closing, maintain strong relationships, and coordinate communication regarding loan status with customers, Relationship Managers, and attorneys.

Provide administrative support to HR and Talent Acquisition teams, schedule interviews, maintain accurate data in HR systems, and communicate professionally with candidates and hiring managers while managing high volumes of work with attention to...

Develop and maintain strong client relationships, manage paperwork distribution, and assist advisors with scheduling and client communications while utilizing CRM tools for task management and coordination across teams.

Develop and maintain strong client relationships, manage paperwork, address client requests, and assist advisors with scheduling and communication to ensure seamless service delivery in wealth management.

Develop and maintain strong client relationships, manage paperwork distribution, assist with scheduling and communication, and collaborate with teams to ensure seamless client service and support in wealth management.

Provide high-level customer service to faculty and staff, perform audits of benefits records for accuracy, collaborate with teams to resolve discrepancies, and assist with various benefits processes and special projects.

Lead and supervise pre-award staff, ensuring compliance with policies while providing high-quality service to faculty. Develop and implement pre-award processes, monitor proposal submissions, and collaborate with university research administration...

Lead the development and implementation of IT service management strategies, oversee project management teams, and ensure successful delivery of infrastructure projects while aligning initiatives with organizational goals and standards.

Manage day-to-day operations of a virtual services team, ensuring timely customer service, resolving complex issues, recruiting and training staff, and monitoring performance to enhance service delivery and support student needs effectively.

Serve as the voice of the customer to capture feedback, provide day-to-day support and workflow recommendations, manage escalations to engineering teams, and document best practices for enhancing customer experiences.

Deliver outstanding customer service by assisting business and consumer customers with online banking, handling incoming calls, and managing suspicious transaction inquiries to promote satisfaction and retention.

Serve as a trusted advisor to clients, coordinating resources to achieve goals, conducting regular business reviews, and monitoring customer health indicators to enhance satisfaction and retention across product solutions.

Provide exceptional customer service and support for benefits inquiries, conduct audits for accuracy and compliance, and collaborate with teams to resolve discrepancies in benefits records. Assist with various benefits processes and special projects.

Process code changes efficiently while validating customer details, respond to inbound customer calls for support, and monitor code request inboxes to ensure timely processing and coordination with other departments.

Evaluate customer support quality through thorough assessments, deliver engaging training sessions, develop training materials, and provide constructive feedback to enhance team performance and customer satisfaction.

Generate and submit estimates for client approval, process work orders to ensure compliance, resolve billing disputes, and coordinate with Accounts Receivable for successful invoicing and outstanding payments.

Generate and submit service estimates for client approval, process work orders, resolve customer disputes with Accounts Receivable, and ensure accurate invoicing based on service agreements and work performed.

Oversee service delivery of quality control applications, implement ITIL processes, monitor performance metrics, and maintain strong stakeholder relationships to ensure compliance and enhance customer satisfaction.

Oversee operations and ensure high standards of client relations, serve as a subject matter expert, manage team performance, and promote continuous learning and development to address evolving market challenges.

Manage strategic accounting firm accounts, drive AI solution adoption, build executive relationships, and develop transformative AI use cases to enhance business processes and ensure sustained value realization.

Provide exceptional technical support during solution implementation, troubleshoot complex issues, build strong customer relationships, and create documentation to empower self-service resources while ensuring customer satisfaction and maximizing...

Provide exceptional technical support during solution implementation, troubleshoot complex issues, build strong customer relationships, and create technical documentation to enhance customer self-service resources and drive product improvements.

Lead and mentor a team of Customer Success Managers to ensure operational excellence, drive customer engagement, and enhance product adoption while managing critical customer relationships and resolving escalations effectively.

Build and maintain strong relationships with customers, act as a trusted advisor throughout their journey, and collaborate with internal teams to optimize solutions while monitoring customer satisfaction and driving product adoption.

Provide day-to-day customer support, manage escalations to engineering, document best practices for online tools, and develop creative solutions for technical issues to enhance customer satisfaction and product adoption.

Enhance relationships with high net worth clients, process transactions, and provide product guidance. Utilize strong communication and problem resolution skills to drive customer loyalty and business development opportunities.

Build trusted client relationships, lead onboarding and training, monitor customer engagement, and report on health metrics to ensure value realization and support strategic account planning. Advocate for client needs and drive growth opportunities.

Provide efficient support to customers through various channels, resolve inquiries and complaints, maintain accurate records, and assist with order processing and account updates while ensuring compliance with policies and regulations.

Lead the development of scalable applications, manage engineering teams, define technical strategies, and integrate AI technologies to enhance customer experiences and optimize workflows while ensuring project efficiency and alignment with business...

Drive customer value realization by managing strategic accounts and fostering partnerships, while orchestrating collaboration across teams and developing success plans aligned with clients' objectives to enhance customer satisfaction and retention.

Process insurance accounts to resolve claim issues, assess accounts for appropriate actions, manage communications with insurance companies and clients, and reconcile balances between systems to ensure accurate payments.

Manage member cases, develop and revise care plans, conduct clinical assessments, and coordinate care for high-risk members. Supervise non-RN clinicians and collaborate with healthcare teams to ensure efficient service utilization.

Manage customer feedback and relationships, support cybersecurity engagement plans, communicate team functions through various channels, and develop strategic communications to enhance customer experience and drive change.

Coordinate new employee onboarding, provide administrative support to HR Business Partners, oversee employee changes, and manage HR regulatory tasks while ensuring a positive experience for staff throughout the employee lifecycle.

Serve as the primary contact during the closing process, review loan details with applicants, and ensure exceptional customer service while meeting productivity goals in a fast-paced mortgage environment.

Lead a team to manage Workday Financials operations, collaborate with stakeholders on system enhancements, troubleshoot issues, and ensure data integrity while driving strategic partnerships to support business objectives.

Build lasting customer relationships, deliver exceptional experiences, oversee training and adoption strategies, and drive growth by identifying expansion opportunities while collaborating with internal teams to ensure continuous customer focus.

Manage high-profile client portfolios, ensuring deliverables and quality standards are met. Enhance client satisfaction, guide teams on expectations, and identify growth opportunities through strong relationship management and effective communication.