Customer Service

Lead the development and execution of customer engagement and marketing automation strategies. Optimize customer journeys, oversee marketing technology integration, and collaborate with analytics teams to enhance customer acquisition and retention.

Manage client relationships and oversee media campaign execution, ensuring high-quality insights and service delivery while optimizing project efficiency and collaborating with internal teams to drive media strategy and performance.

Build and implement customer success strategies, develop segmentation frameworks, drive expansion through upsell opportunities, and maintain customer health metrics to ensure high engagement and retention within the existing customer base.

Manage client accounts to ensure retention and growth, lead contract negotiations, drive upsell opportunities, and develop account strategies while fostering executive relationships for enhanced client satisfaction.

Provide technical support to B2B customers, assisting with onboarding and troubleshooting application issues. Foster relationships across teams, lead customer initiatives, and gradually support complex technical inquiries.

Manage business development for agents, focusing on sales revenue and lead generation. Evaluate competition, establish sales objectives, and recommend product adjustments while fostering relationships with key customers to expand the regional customer...

Lead customer transformation initiatives by defining marketing strategies, mentoring global teams, overseeing scalable delivery processes, and fostering strong client partnerships to achieve measurable business outcomes.

Provide technical support for Azure and Azure Virtual Desktop. Troubleshoot service issues, manage Active Directory and O365 tasks, and ensure superior customer service through effective communication and ticket management.

Deliver exceptional customer support by addressing inquiries related to billing and product functionality, collaborating with cross-functional teams to enhance internal processes, and proactively identifying areas for operational improvement.

Respond to customer inquiries promptly and professionally, resolve product issues with empathy, document interactions accurately, and collaborate with team members to enhance the overall customer experience.

Coordinate solution design activities, support proposal development, and ensure alignment with technical capabilities. Collaborate with sales to present solutions, track key milestones, and capture customer insights for continuous improvement.

Assist in the installation, configuration, and calibration of products while providing real-time technical support to ensure product stability and exceptional customer experience through troubleshooting and effective incident management.

Lead digital analytics initiatives to enhance customer journey insights, optimize performance, and improve engagement. Collaborate with cross-functional teams to develop measurement strategies and present findings to influence strategic...

Support financial operations by managing account reconciliations, maintaining general ledgers, overseeing billing processes, and ensuring compliance in financial reporting while collaborating with various departments to resolve discrepancies.

Provide high-quality customer support by responding to client requests via phone and email, actively listening to concerns, and managing work order requests to ensure timely resolution and adherence to service level agreements.

Manage systems and workflows that support customer delivery and onboarding, ensuring operational excellence. Collaborate across teams to enhance processes and solve complex problems in a fast-paced environment.

Provide exceptional customer service by resolving issues, processing orders, and maintaining product knowledge. Collaborate with sales staff to enhance client communication and ensure timely resolution of customer inquiries and emergencies.

Lead and motivate the customer support team to achieve performance targets, provide hands-on coaching and mentorship, and handle escalated inquiries while driving continuous improvement in customer service processes.

Provide compassionate support to retirees and beneficiaries by processing annuity payments and benefits. Ensure accuracy in documentation and compliance while managing an assigned caseload to meet service standards and contribute to departmental...

Deliver training sessions on Dynamic Currency Conversion and Multi-Currency Processing, act as the primary liaison for merchants, and monitor performance to enhance adoption and revenue outcomes through tailored support and engagement strategies.

Oversee daily operations, manage staff performance, conduct audits, and facilitate vendor relationships to ensure compliance and efficiency in the revenue cycle process while promoting a patient-focused culture.

Design and implement success plans for strategic customers, ensuring satisfaction and retention. Collaborate with internal teams to gather insights and enhance products, while conducting training sessions to maximize product impact on operations.

Drive sales and sustain existing business by selling a diverse portfolio to Foodservice customers. Collaborate with team members, leverage data to identify opportunities, and support industry events to enhance customer relationships and growth.

Lead the delivery of managed security compliance services, oversee compliance assessments across various frameworks, and mentor a team of compliance consultants while managing client relationships and ensuring high-quality service delivery.

Provide accurate information to customers regarding underwriting guidelines and coverages, address inbound sales inquiries, conduct detailed account research for resolutions, and maintain performance metrics to support team objectives.

Manage complex general and auto liability claims, collaborate with stakeholders to develop resolution strategies, and ensure effective communication while delivering exceptional customer service and supporting litigation management efforts.

Provide detailed account history research to ensure accurate customer resolutions while staying updated on policy changes. Address inbound inquiries, manage call queues, and collaborate with departments to resolve customer concerns effectively.

Provide exceptional customer service by addressing inquiries and complaints, utilizing software tools effectively, and engaging in active listening to ensure a positive experience while adhering to company policies and improving personal knowledge.

Provide exceptional customer service by addressing inquiries and complaints, engaging in active listening, and utilizing appropriate tools. Strive to meet call center metrics while participating in ongoing training and adhering to company policies.

Drive revenue outcomes by managing sales targets, leading account expansion strategies, and fostering client relationships. Educate clients on product features to enhance adoption and provide valuable market insights.

Lead the execution of customer retention strategies, manage a team of marketers, and ensure seamless orchestration of churn-reduction programs across multiple channels to deliver personalized customer experiences and achieve retention goals.

Onboard and support mid-market customers, ensuring quick value realization. Build relationships with engineering leaders, proactively monitor customer health, and define scalable success processes to enhance product adoption and customer engagement.

Lead and scale a global post-sales organization, ensuring customer success and measurable outcomes. Drive net revenue retention and collaborate cross-functionally to enhance customer experience and support business growth.

Manage corporate client relationships, oversee enrollment campaigns, analyze data for eligible populations, and provide support for disability insurance inquiries to ensure effective client service and operational efficiency.

Own the customer journey from signup to first investment, optimize conversion rates, partner with marketing for acquisition strategies, and analyze data to enhance user experience and drive engagement.

Provide accurate information and resolve customer queries by clarifying issues and determining solutions. Collaborate with operations to address customer responses and maintain accounts through processing adjustments and updates.

Lead the CRM product operating model and delivery processes, manage tools and dashboards for execution, govern release management and quality standards, and drive cross-functional alignment to enhance operational efficiency.

Lead the strategy and execution of Data and AI capabilities within CRM, driving integration of advanced analytics, gathering business requirements, and ensuring high standards in product management to enhance customer engagement and operational...

Supervise member services by managing staff scheduling and training, addressing member issues, and ensuring timely call handling. Conduct performance reviews and enhance departmental communication to improve service delivery and accountability.

Provide clinical interventions to children and adults, collaborating with medical and clinical staff to ensure tailored, high-quality care. Demonstrate cultural competency and effective communication skills in therapeutic settings.

Lead and develop a high-performing team of Customer Success Managers, ensuring operational excellence and customer satisfaction while fostering collaboration across departments to enhance service delivery and drive customer success initiatives.

Define and operationalize customer lifecycle stages, implement customer segmentation models, build predictive health scoring systems, and develop a Customer Success organization focused on driving Net Revenue Retention and long-term customer value.

Own post-onboarding relationships for enterprise customers, drive adoption across teams, lead renewals in partnership with Sales, and guide customers in applying solutions to workflows while monitoring account health and proactively addressing risks.

Support Lead Institutional Advisors by managing institutional accounts, executing client-directed transactions, and ensuring compliance with regulations while maintaining strong client relationships and identifying process improvement opportunities.

Assist customers with billing inquiries and account status, accurately document account information, and adhere to state regulations while utilizing exceptional communication skills to achieve client and customer goals.

Manage complex government agency relationships, drive strategic value delivery, and foster deep relationships across agency hierarchies. Lead training initiatives and collaborate with cross-functional teams to advocate for customer needs.

Drive customer retention and growth by executing strategic sales processes, uncovering expansion opportunities, and maximizing value realization. Collaborate cross-functionally to ensure successful partnerships and maintain accurate pipeline...

Drive growth by crafting sales plans and leading opportunity pipelines, build compelling solutions with pursuit teams, and establish trusted client relationships to enhance satisfaction and anticipate market needs.

Oversee client management staff, ensuring productivity and quality metrics are met. Develop training programs and facilitate performance management while serving as a liaison to resolve client issues and improve satisfaction.

Build strong customer relationships to drive product adoption, translate insights into actionable feedback, troubleshoot technical issues, and enhance enterprise solutions through effective communication and collaboration with diverse stakeholders.