Manage high volumes of customer inquiries across various channels, resolve issues efficiently, and ensure customer satisfaction by providing accurate information and maintaining effective communication throughout the support process.

Support customers by finding solutions to ticket requests, enrich documentation, drive campaigns, onboard new customers, collaborate with sales and support, engage with customers, collect feedback, and format it for review.

Coach and develop team members by providing constructive feedback and monitoring performance metrics. Handle customer escalations and ensure adherence to schedules while fostering a culture of learning and motivation within the team.

Manage customer success by onboarding users, building relationships, gathering feedback, and contributing to product development. Work remotely with flexible hours and enjoy autonomy and meaningful work in a small, global team.

Assist internal and external clients by researching and resolving non-clinical inquiries. Schedule home infusion visits, monitor appointments, and ensure timely communication with staff and patients while maintaining accurate data entry in relevant...

Map, clean, and organize CRM data while collaborating with teams to ensure alignment with business objectives. Analyze and manage data quality, supporting best practices for data migration and integration between systems.

Generate revenue and ensure positive homeowner experience through consultative sales calls, customer service, pipeline management, compliance, and special tasks. Minimum 1 year of phone sales and customer service experience required.

Lead and grow global customer service team, define and track performance metrics, maintain client relationships, upsell services, prepare reports on account status. Requires 4+ years of client service and management experience. Competitive salary and...

Manage assigned customer accounts to ensure retention and renewal success, provide exemplary service, and drive product adoption while collaborating with internal teams to achieve client objectives and optimize their Voice of Customer programs.

Lead development and refinement of SRE tools/processes, enable engineers to deliver services with autonomy and reliability, design/implement disaster recovery plans, mentor team members, and drive adoption of new technologies/best practices.

Manage customer accounts, provide monthly product review reporting, troubleshoot website issues, prioritize and communicate resolution on escalated customer issues, and assist in driving customer retention and identifying business growth opportunities.

Own customer outcomes and ensure value delivery throughout the customer lifecycle. Articulate the value of the company's solutions to customers and negotiate long-term renewals. Act as a program manager and build adoption and value plans for success...

Retain revenue from key account customers by handling customer requests, executing targeted outreach campaigns, and strengthening customer relationships. Achieve renewal rate and customer satisfaction goals.

Implementing and optimizing marketing campaigns for accounts, growing portfolio, helping build scalable and efficient Customer Success tools, serving as a strategic partner and subject matter expert for customers.

Develop and manage client portfolio, manage subscriptions, identify growth opportunities, manage renewals, build relationships with all contact levels, manage customer health, act as a liaison between customers and internal teams.

Manage partner relationships, oversee customer onboarding, act as a trusted advisor, identify expansion opportunities, and maintain expertise in the product. Minimum 2 years of customer-facing experience at a SaaS company required.

To be the first responder for customer inquiries via phone, email, and chat. Listen, identify, and assess customer needs to offer solutions. Provide accurate information and proactive updates. Achieve/exceed customer satisfaction targets.

To be the first responder for customer inquiries via phone, email, and chat. Listen, assess, and offer solutions to empower customers. Maintain records, provide proactive updates, and achieve high customer satisfaction.

Manage customer relationships from sales to renewal. Onboard customers, provide ongoing support, escalate issues, and advocate for customers. Collaborate with sales and marketing to identify growth opportunities. Engineering or construction degree re..

As a Customer Success Manager, you will manage a portfolio of customer accounts, act as a trusted advisor, lead onboarding, track key metrics, identify expansion opportunities, monitor account health, and advocate for product improvements.

Guide customers through onboarding, adoption, and innovation phases, drive innovation for industry titans using Atlan's Open API framework, and become a champion of Active Metadata, showcasing its power through automation, governance, and data-driven..

Build technical customer relationships, perform customer installations and technical evaluations, consult on pre-sales and technical sales activities, and work on escalated technical support issues to resolution.

Supervise a team of Scheduling Operations Associates in a high-volume customer service environment to ensure effective scheduling for healthcare providers. Monitor team performance and handle escalations while utilizing multiple software systems to...

Serve as the primary contact for clients and financial representatives, optimizing customer experience, resolving issues, and driving satisfaction while demonstrating strong communication and problem-solving skills.

Receiving inbound calls pre-service, service, and post-service. Outbound call follow-up. Working directly with data recovery engineers to report engineers' findings. Answering questions about the technical process of data recovery and associated pricing.

Manage and grow customer accounts, ensuring high satisfaction and identifying growth potential. Onboard clients, maintain relationships, drive renewals and upsells, conduct business reviews, and advocate for customers internally.

Develop technology strategies and roadmaps, provide technical guidance on applications, and lead system configurations. Collaborate with business stakeholders and mentor team members. Drive development of key features and support platform integration.

Respond to customer calls, assist with website/application issues, answer product/service questions, document interactions, transfer data, and complete additional duties as needed. High school diploma, call center experience, and technical requirements a

Provide customer support and data entry for multiple clients. Troubleshoot and recommend solutions, maintain filing systems, and communicate effectively with other departments. Minimum 6 months related work experience in a call center environment...

Lead cross-functional project teams, plan and implement projects within budget and timeline, develop and maintain customer relationships, and collaborate with internal teams to drive successful implementation of customer solutions.

Manage entire customer sales cycle from discovery to close, generate and develop new customer opportunities to increase revenue, work with Growth Sales Manager to maintain accurate pipeline and forecast.

Manage a portfolio of mid-market and enterprise accounts, onboard new customers, develop strong relationships, and conduct regular check-ins to optimize customer experience and drive value through effective use of solutions.

Manage a portfolio of SMB accounts, onboard new customers, analyze usage metrics for upselling opportunities, and monitor customer health to proactively address concerns and enhance overall satisfaction.

Complete accurate, cost-effective travel arrangements for clients, ensuring compliance with travel policies. Provide customer service and technical support, attend training meetings, and maintain knowledge of travel industry updates. Minimum 5 years of...

Ensure customer satisfaction and product utilization for assigned accounts. Develop strong customer relationships and provide product trainings. Gather customer feedback and collaborate with internal teams to address customer questions and concerns.

Provide customer support to therapists through multiple channels, manage therapist inquiries, escalate concerns to management, and collaborate with cross-functional teams to improve support experience.

Provide customer support via email, chat, and phone. Resolve product or service problems, escalate tickets when necessary, maintain knowledge of company products, and contribute to team effort. Full-time, remote position with great benefits.

Lead the strategy and execution of multi-channel customer marketing campaigns to enhance member enrollment, consult on marketing best practices, and drive user acquisition through innovative tactics and relationship-building with clients and...

Accept inbound customer calls, prepare and send job proposals, manage scheduling, communicate with customers, update social media and company website, close out jobs in operational systems, send out invoices, maintain contact with team members and...

IT Service Desk Associate responsible for remote and desktop support, Windows 10 and O365 environment, PC imaging using SCCM, and support using Active Directory Azure, MFA. Requires 3-6+ years of experience in technical support and knowledge of VPN, AD...

Lead sales initiatives by identifying and closing media deals, cultivating relationships with agency executives, and managing existing client relations to drive account growth and exceed revenue goals.

Build and maintain relationships with customers, provide onboarding and engagement support, evaluate account performance data, share product knowledge and best practices, meet customer satisfaction targets, advocate for customer needs.

Drive growth and ensure renewals within the enterprise customer segment. Serve as the primary contact and strategic advisor for enterprise brands and agencies. Engage with senior stakeholders to deliver expert product knowledge and provide strategic...

Oversee customer service process, including medical record uploads, intake delegation, and addendum drafting. Assist with physician outreaches and referrals during team members' PTO. Efficiently multitask with technology across platforms and systems.

Drive revenue growth through renewals and expansion, manage customer relationships, conduct strategic business reviews, manage the sales cycle, provide product and market expertise, act as a customer advocate, and provide feedback loops between...

Oversee customer support operations in the Americas, develop strategies for continuous improvement, and ensure exceptional customer experiences while recruiting top talent and driving cross-functional collaboration to enhance service efficiency.

Manage inbound and outbound calls while providing exceptional customer service. Collaborate with teams to resolve issues, maintain service levels, and accurately complete tasks within established timelines.

Manage and supervise direct reports and real-time specialists to meet performance guarantees and KPIs. Coach, motivate, and develop staff while monitoring and tracking employee performance and compliance. Identify trends and communicate recommendatio..

Drive utilization, adoption, and expansion across the enterprise by overseeing 15-20 Strategic Accounts with over $1B in revenue. Accelerate engagement with newly registered users and uncover additional growth opportunities within existing accounts.