Customer Service

Serve as the primary relationship owner for federal customers, develop tailored success plans, lead executive reviews, and drive software adoption to ensure successful deployment of AI solutions in complex environments.

Resolve customer inquiries through various channels, monitor number pooling processes, communicate with providers for number porting, and maintain accurate records while ensuring compliance and timely updates.

Provide technical support and troubleshooting for hardware and software issues, manage IT equipment inventory, and create and resolve IT support tickets while ensuring user assistance and account management.

Manage client-facing specialist teams to enhance service efficiency, evaluate and improve processes, and ensure high-quality client service while developing team capabilities and prioritizing resource allocation effectively.

Provide Tier II support for the ACE Account Service Desk, assisting over 100,000 users with technical inquiries, managing account processes, and maintaining user documentation to ensure efficient operations and high-quality service delivery.

Provide Tier 1 technical support for desktops, laptops, and network issues while managing incidents through a ticketing system. Clearly communicate technical concepts to users and ensure timely resolution of service requests.

Build and sustain strong customer relationships, advocate for customer needs, create tailored success plans, and facilitate regular health checks to maximize product value and ensure customer satisfaction.

Manage AOG customer orders and inquiries, coordinate with internal teams for timely resolution, communicate order statuses to customers, and lead multifunctional meetings to address AOG requirements effectively.

Serve as the primary customer advocate, ensuring successful delivery of services and alignment with business goals. Build strong relationships with stakeholders while driving product adoption and addressing technical concerns for enhanced customer...

Serve as the primary point of accountability for customer success, ensuring alignment of technical goals with business value while managing deliverables and fostering strong relationships with stakeholders to drive product adoption and engagement.

Manage and resolve accounting and billing inquiries, maintain clear communication with stakeholders, accurately document actions, and ensure compliance with accounting practices while delivering high-quality customer service.

Provide technical support and troubleshooting through inbound calls, web queues, and emails. Document activities using PC applications and escalate complex issues as needed while adhering to established practices and policies.

Provide strategic legal guidance for go-to-market initiatives, support public cloud transactions, and advise on marketing communications. Lead a team of attorneys to enhance legal processes and ensure compliance across various business functions.

Manage event logistics and operations, ensuring seamless execution while providing exceptional customer service. Lead event management teams, coordinate with sales, and identify opportunities for revenue enhancement throughout the event process.

Provide timely service and operational support to clients and advisors, manage multiple requests efficiently, and advocate for client needs while maintaining clear communication and ensuring accuracy in all transactions.

Serve as a point of contact for corporate customers, manage service performance reports, coordinate customer communications, and support billing and service estimates to enhance operational efficiencies and customer satisfaction.

Provide exceptional customer service by responding to inquiries on program policies and technical issues, utilizing approved documentation, and ensuring accurate information is communicated through various channels while maintaining professionalism.

Provide high-quality customer service by responding to inquiries about grant programs, utilizing resources for accurate information, and documenting interactions while supporting process improvements and mentoring junior staff to enhance operational...

Provide strategic leadership and operational oversight for customer service operations, streamline processes to enhance customer experience, and develop policies to improve service effectiveness while supporting outreach initiatives.

Build and maintain strong customer relationships, conduct regular service reviews, monitor account health, and resolve complex issues to ensure customer satisfaction and identify growth opportunities.

Build and manage resource allocation processes for diverse team configurations, proactively addressing utilization and capacity risks, while collaborating with leadership to ensure effective staffing decisions and timely project delivery.

Manage federal civilian customer accounts, develop stakeholder relationships, lead onboarding and engagement, and conduct business reviews to ensure successful platform utilization and align with evolving mission priorities.

Provide comprehensive client service and support for advisors, ensure accuracy in documenting client tasks, prepare for client meetings, and monitor account activity to resolve issues and meet client needs effectively.

Implement innovative cloud solutions while providing exceptional customer support. Troubleshoot technical issues, develop cloud infrastructure, and maintain documentation to enhance system capabilities and improve customer experience.

Provide high-quality customer service by addressing inquiries and resolving complex issues. Maintain detailed records in the CRM system while meeting performance metrics and contributing feedback during team discussions.

Provide exceptional service to clients and advisors by managing requests from start to finish, ensuring accurate processing, and maintaining proactive communication to strengthen relationships and meet operational needs effectively.

Ensure optimal performance and availability of IT infrastructure by leading incident response, implementing automation tools, and conducting post-incident analyses to enhance reliability and minimize service disruptions. Collaborate with teams for...

Manage event logistics and operations, ensuring seamless execution and exceptional customer service throughout all phases of events. Collaborate with teams to identify challenges and enhance guest experiences while maximizing revenue opportunities.

Serve as the primary contact for institutional customers, ensuring onboarding and ongoing engagement, while implementing retention strategies and analyzing account health to drive customer success and satisfaction.

Develop and execute customer marketing strategies to enhance engagement and loyalty, oversee lifecycle campaigns, and collaborate with cross-functional teams to optimize customer journeys and drive measurable business outcomes.

Lead and coach a customer success team to achieve revenue targets, drive customer retention through proactive engagement, and establish effective performance management processes to enhance client relationships and overall account health.

Partner with Sales and Customer Success to drive technical discovery and solution design, lead customer implementations to ensure value realization, and collaborate with cross-functional teams to enhance the customer experience and product roadmap.

Lead and support managed security compliance engagements, execute compliance assessments across various frameworks, and develop project deliverables while collaborating with internal teams to ensure quality and consistency in client services.

Support transit planning and operations by analyzing service performance, developing data-driven recommendations, and collaborating with stakeholders to enhance transit reliability and customer experience. Prepare reports to aid decision-making and...

Lead compliance engagements, execute assessments across various frameworks, develop project deliverables, and utilize project management tools to enhance efficiency and client communication while supporting senior team members in relationship...

Support direct stakeholder engagement and training, identify intelligence requirements, and enhance relationships through outreach and coordination within the Department of War, while analyzing and assessing customer needs for data-centric intelligence...

Provide customer service and support for transit benefit and parking programs, process applications, resolve inquiries, and interact with customers to ensure satisfaction while maintaining accurate records and data entry.

Support budget creation and monitoring for operations, provide financial reporting and analysis, ensure compliance with policies, and deliver exceptional customer service to management and staff while enhancing reporting efficiencies.

Manage channel partnerships and develop joint business plans with partners. Provide sales enablement through training and resources, while analyzing performance to maximize revenue growth and identify new market opportunities.

Build and scale customer communities while launching advocacy programs and managing customer communications to enhance engagement and drive growth across fintech, marketplace, and AI software products for healthcare practitioners.

Develop and manage comprehensive self-serve customer training resources, create engaging product walkthroughs, and produce enablement content for internal teams to enhance customer experience and drive product adoption.

Manage a portfolio of accounts, providing ongoing support and guidance. Lead training sessions, monitor customer engagement, and educate clients on new features to ensure success and retention throughout their journey.

Lead the Customer Success operating cadence, drive customer utilization and retention, transform data into actionable insights, and build scalable systems and processes to enhance operational excellence and support business growth.

Assist in the administration and maintenance of SharePoint environments, troubleshoot permission issues, provide customer support for SharePoint-related requests, and manage user accounts and access controls effectively.

Provide high-quality customer service through various support channels, assist with software installation and configuration, and offer mobile device support while maintaining a comprehensive knowledge base of supported systems and applications.

Lead the deployment of ITSM solutions, manage development teams to ensure timely delivery, integrate change and configuration management processes, and provide training and guidance to enhance service capabilities and achieve customer outcomes.

Lead customer-focused initiatives and collaborate with cross-functional teams to drive success for government clients. Manage customer lifecycles, ensuring satisfaction and identifying opportunities for expansion within the National Security ecosystem.

Guide customers through their business journey, enhance customer satisfaction and retention, oversee key milestones, and leverage resources to maintain overall customer health within the assigned solution portfolio.

Lead and support ServiceNow platform initiatives by gathering and analyzing business requirements, managing project timelines and resources, and coordinating cross-functional teams to ensure successful delivery of solutions aligned with organizational...