- Remote Chat Support
Chat Support
Job Listings |Viewing 101 to 150 of 2,150
- Job Listings
- Stats
Associate, Advisor Support Associate
BlackRock
Assist in onboarding new intermediaries, manage operations requests, serve as the key contact for technology rollouts, and ensure exceptional client service while collaborating with various teams to enhance the client experience.
Technical Support Engineer - Innovatum
Banyan Software
Provide technical support for enterprise software, perform installations and upgrades, troubleshoot issues, and document resolutions while collaborating with cross-functional teams to enhance customer experience and operational efficiency.
Serve as the primary escalation point for technical support issues, manage complex customer inquiries, and enhance service delivery by analyzing data and collaborating with internal teams to optimize customer experience and operational efficiency.
Lead projects and manage technical support resources to enhance patient support programs. Analyze and implement technology systems while providing expertise in system design, development, and ongoing support to ensure successful project delivery.
Manage customer loyalty and adoption of PAM products while serving as the primary contact for accounts. Conduct quarterly business reviews and guide customers through product maturity to drive value-based outcomes and enhance the customer experience.
Provide first-class technical support through various channels, troubleshoot customer issues, assist with geospatial setups, and document all interactions while becoming an expert on the product and its integration with industry standards.
Provide exceptional customer support by addressing inquiries related to COBRA and Direct Billing, processing participant requests accurately, and maintaining up-to-date knowledge of regulations while ensuring compliance with privacy and security...
Support Engineer - Java
Smarsh
Diagnose and analyze technical product issues, collaborate with development for feature understanding, and build tools to enhance troubleshooting and incident management across secure and cloud environments while ensuring effective communication with...
Manager, Customer Support
Applied Systems
Lead customer support team performance by managing escalations, driving operational excellence, and implementing process improvements. Coach and develop team members while enhancing customer outcomes through effective collaboration and data-driven...
Lead global technical support for refrigeration and cold chain services, manage a team of technical professionals, and collaborate with cross-functional stakeholders to enhance deployment readiness and ensure consistent execution of customer...
Senior Financial App Support Analyst
Kilpatrick Townsend & Stockton LLP
Provide advanced user support for financial applications, resolve complex issues, maintain documentation, and collaborate with teams on projects and software implementations to ensure client satisfaction and operational efficiency.
Director of Oncology Navigation and Support Services
Emory Healthcare
Provide strategic leadership for oncology navigation and supportive services, ensuring seamless care transitions, enhancing patient experiences, and collaborating with multidisciplinary teams to optimize outcomes for oncology patients.
Technical Support Analyst IV
TOMORROW HIRE
Provide regional IT support by coordinating PC refresh activities, troubleshooting hardware and software issues, and managing user communications. Serve as a liaison between users and IT operations, ensuring efficient technology solutions.
Recovery Support Coordinator
Groups Recover Together
Provide recovery support services and coordinate care for members, assist in identifying treatment goals, engage unengaged members, and connect them to community resources to promote overall wellness throughout their recovery journey.
Client Support Specialist - Greater Richmond, VA Area (REMOTE)
Fidelity Investments
Engage with high net worth clients by addressing inquiries, providing product guidance, processing transactions, and enhancing customer loyalty, while leveraging strong communication and problem resolution skills to drive business development.
Sales Support Engineer
Siemens
Lead quotation strategy and project support, review RFQs for accuracy, drive value engineering initiatives, and manage customer relationships while collaborating with internal teams to optimize solutions and support pre- and post-order activities.
Support large-scale projects by managing schedules, communications, and documentation. Provide administrative assistance to project leaders, ensuring efficient operations and collaboration across teams while maintaining organized project records and...
Field Support Specialist II
Acuity Brands
Provide onsite troubleshooting and training for lighting control systems, support internal and external customers, and maintain relationships with key stakeholders to ensure project success and customer satisfaction.
Implementation and Support Specialist
Volaris Group
Lead customer onboarding projects, configure payment software, troubleshoot technical issues, and document processes to ensure successful implementation and ongoing support for payment processing solutions throughout the solution lifecycle.
Software Support Specialist
Impact Workforce Solutions
Provide technical support and troubleshoot hardware/software issues, manage support tickets, set up workstations, and collaborate with team members to optimize software/hardware setups for improved productivity.
Tier 1 Support Specialist
Impact Workforce Solutions
Provide technical support for software applications, manage support tickets, troubleshoot hardware issues, and set up new workstations to ensure optimal technology performance for users across the organization.
Support customer-facing activities, assist with equipment audits and in-servicing, maintain relationships with healthcare professionals, and collaborate with internal teams to ensure effective implementation of healthcare solutions.
Senior Specialist, Product Support
Brother International
Manage product quality and support for business units, analyze data to identify quality concerns, and develop training materials for stakeholders to ensure effective product lifecycle management and service level agreements are met.
Coordinator, Research Support
Yale University
Manage multi-site research initiatives, coordinate cross-functional activities, ensure regulatory compliance, and serve as liaison between stakeholders. Develop study protocols, conduct data analysis, and support clinical research phases.
Liaison Support Specialist
NATECH - Native American Technology Corporation
Support the Joint Training, Exercise, and Evaluation Program by coordinating with stakeholders, providing subject matter expertise, and assisting in the accreditation of training programs to enhance joint training capabilities.
Sales Support Representative
Ferguson Enterprises
Support customer needs by collaborating with sales associates, ensuring timely quotations and accurate orders, coordinating deliveries, and addressing customer inquiries to enhance service quality and satisfaction.
Workday Support Specialist
Apex Systems
Lead Workday HRMS implementations and upgrades, provide user support, and act as a liaison for system enhancements while translating business needs into effective solutions. Mentor users and maintain advanced reporting for organizational needs.
Functional Support Analyst
Apex Systems
Support and optimize Workday HRMS applications, lead implementations and upgrades, provide user support, and translate business requirements into actionable solutions while collaborating with technical and functional teams.
Support business-to-business relations by addressing insurance inquiries and policy changes. Provide troubleshooting assistance for sales and service functions while delivering personalized service to enhance agency relationships.
Advisor, Application Support and Operations Analyst
Save the Children
Provide expert application support and troubleshooting for complex issues, manage application security, oversee system operations, and lead critical system upgrades while ensuring effective communication with stakeholders and documentation of...
Recovery Support Coordinator
Groups Recover Together
Coordinate recovery support services, assist members with treatment engagement, build relationships to achieve recovery goals, and connect individuals to community resources while ensuring seamless care across clinical and social settings.
Administrative Support Associate I
University of Kentucky
Provide administrative support for research engagement activities, assist in preparing and breaking down event materials, maintain PRS platforms, and deliver customer service for participant recruitment services.
Advisor, Mental Health and Psychosocial Support
Save the Children
Lead the design and refinement of mental health and psychosocial support programs, provide technical guidance and capacity building for partners, and ensure high-quality implementation and reporting in emergency contexts.
Technical Operations Support
Booz Allen Hamilton
Assemble and fabricate parts in a manufacturing environment, apply technical expertise to solve complex problems, and mentor junior team members while working with minimal supervision within established procedures.
Technical Support Specialist
Client Solution Architects - CSA
Monitor system performance, manage network access, analyze incident data, and deliver technical training. Develop and maintain SOPs while utilizing trouble ticketing systems to ensure effective service desk operations.
Technical Support Engineer
Booz Allen Hamilton
Maintain and execute a network of simulators, perform operational checks and preventative maintenance, and develop configuration management processes to ensure compliance with training requirements for military personnel.
IT Support Coordinator
Commonwealth Credit Union
Provide first-level support by resolving hardware and application issues, ensuring user satisfaction through effective communication, and documenting solutions to enhance service efficiency while staying updated on technology advancements.
Lead technical pricing and proposal development for the Data Center vertical, serve as a trusted advisor for sales teams, and provide application support to enhance engineering services sales growth while ensuring exceptional customer service.
Data Support Representative
Vector Security
Process code changes efficiently while validating customer details, respond to inbound customer calls for support, and coordinate with other departments to ensure timely request handling and data updates.
Operations Support Specialist
Booz Allen Hamilton
Provide tier 1 operations support by troubleshooting system and network issues, utilizing incident management tools, and documenting procedures to enhance system resilience and efficiency within the Intelligence Community.
Cloud Infrastructure Support Engineer
Booz Allen Hamilton
Support clients in modernizing IT infrastructures by managing server configurations and provisioning cloud environments. Collaborate with cloud architects to deploy virtual machines and enhance operations within a DevOps framework.
Exercise Support All-Source Intelligence Analyst
Booz Allen Hamilton
Design, develop, and execute intelligence solutions while applying advanced analytical skills. Produce high-quality deliverables tailored for senior policymakers, ensuring actionable intelligence and context for critical governmental decisions.
Provide tier-1 and basic tier-2 product support, triage and document support incidents, consult with engineering teams on complex cases, and maintain internal documentation and knowledge base articles to enhance customer satisfaction.
Prepare and maintain demonstration environments for CGI Advantage ERP, provide technical support during demos, document software defects, and collaborate with engineers to enhance demo processes aligned with customer needs.
Provide program management and technical expertise while supporting strategic planning and risk management activities. Prepare documentation and collaborate with stakeholders to ensure compliance with TSA policies and mission goals.
Scientific Support Physicist, Senior
Booz Allen Hamilton
Support defense analytical requirements through scientific research and analysis, conduct independent research on various physics applications, and develop high-quality deliverables while collaborating with mission partners on production and briefings.
Senior Product Support Analyst
Booz Allen Hamilton
Provide logistics support for program acquisition and sustainment activities, develop logistics documentation, engage with stakeholders to facilitate decision-making, and analyze program data to support planning and reporting efforts.
Financial Systems and Support Manager
Sallie Mae Inc.
Administer and enhance the Workday Adaptive Planning system, collaborate on scalable planning solutions, and maintain financial models for budgeting and forecasting while creating dashboards to support executive decision-making.
WordPress Support Developer
WP Buffs
Manage support tickets and communicate with clients while performing site edits, plugin updates, and security optimizations for WordPress websites, ensuring a high level of customer service and satisfaction throughout the process.
Support financial reconciliation and cost accounting for FEMA projects, review contractor invoices for compliance, track project costs, and interact with stakeholders to ensure adherence to federal guidelines and regulations.
Job Summary
- Salary:
$95,000 - $127,500 USD Annually
- Benefits:
Unlimited or Flexible PTO, Health Insurance, Parental Leave, Gym / Health Stipend, Retirement Savings, Education Assistance, Dependent Health
- Location:
San Francisco, CA, Atlanta, GA
- Type:
Full-time
- Date Posted:
6/9/26
- Categories:
Job Description
Title: Associate, Advisor Support Associate
Location: Atlanta United States
Job Description:
About this role
Team Overview
BlackRock SMA Solutions helps clients customize portfolios for unique tax, values-alignment, or investment exposures across direct indexing, fixed income, active equity, and multi-asset. We deliver world-class service to all of our clients, from wealth advisors to family offices to endowments and foundations.
About the role
As an SMA Advisor Support Associate, you will provide assistance to the broader SMA Advisor Support team in handling daily activities, including but not limited to onboarding new intermediaries, coverage of the SMA Operations hotlines, key contact point for all technology-related roll-outs, upgrades, trainings and inquiries on our My Managed Accounts (MMA) portal, monitoring the operations request queue, and producing and distributing ad-hoc Salesforce monthly or quarterly reports to client all while ensuring white glove service for our clients. You will also act as a liaison between the SMA advisor support team and various functions including technology, product management, business development, trading, portfolio management, operations, billing, and performance reporting.
The ideal candidate must enjoy working with clients, both internal and external, have exceptional organizational skills, have an interest in the financial markets, and be capable of prioritizing and executing multiple tasks at the same time.
Duties and Responsibilities:
- As assigned, support the onboarding of new intermediaries (RIAs) which includes an overview of how to engage with SMA Solutions, My Managed Accounts (MMA) portal demos, review of Turnaround Times, etc.
- Key contact point for all technology-related rollouts, upgrades, trainings, and inquiries on our My Managed Accounts (MMA) portal, including password resets, OKTA resets, setting up new or modifications to entitlements, etc.
- Coverage of the SMA Operations hotlines.
- Managing and assigning requests from the Operations Master Queue.
- In a high-volume, deadline-driven environment - exercise sound judgment researching, resolving, and responding to client inquiries in a timely manner; escalate issues as appropriate
- Producing and distributing ad-hoc Salesforce monthly or quarterly reports.
- Oversee client interactions - act as a conduit between the client and the rest of SMA Solutions/BlackRock; introduce technology and services to clients as appropriate.
- Collaborate with fellow team members to provide exceptional service for existing and prospective clients.
- Effectively document and maintain/evolve processes and participate in projects to enhance the client experience, streamline operations, automate processes, reduce errors, and support the firm's growth.
- QA (quality assurance) yours and the work of teammates to minimize potential errors.
- Update addresses and contact information in Salesforce, as needed.
- Work to become a subject-matter expert on a wide range of client issues and internal processes, as they relate to Advisor Support processes.
- Perform other duties and responsibilities, as assigned.
Qualifications:
- 4+ years of experience in financial services preferred, ideally within an operations role
- Attention to detail - demonstrable track record of client service and operational excellence in a client facing or operational internship
- Strong client relationship management capabilities - capable of rapidly building strong, effective, and trusted relationships and networks
- Highly motivated, self-starter, energizing and inspires others to seek higher levels of performance
- Demonstrated ability to work effectively in ambiguous situations and make decisions with incomplete information
- Strong communication skills with the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly including the ability to draft clear, concise, client-ready messaging
- Experience with Salesforce is a plus
- Proficient level of Microsoft Excel, Outlook, and PowerPoint
Education Requirements:
- BA/BS degree
This role can be based in San Francisco, CA or Atlanta, GA
For San Francisco, CA Only the salary range for this position is USD$105,000.00 - USD$137,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
For Atlanta, GA Only the salary range for this position is USD$95,000.00 - USD$127,500.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. View the EEOC's Know Your Rights poster and its supplement and the pay transparency statement.
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com. All requests are treated in line with our privacy policy.
We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, religion, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person's appearance or behavior, gender roles, gender expression, or gender identity), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law. We interpret these protected statuses broadly to include both the actual status and also any perceptions and assumptions made regarding these statuses.BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.