Provide technical support for enterprise software, perform installations and upgrades, troubleshoot issues, and document resolutions while collaborating with cross-functional teams to enhance customer experience and operational efficiency.

Serve as the primary escalation point for technical support issues, manage complex customer inquiries, and enhance service delivery by analyzing data and collaborating with internal teams to optimize customer experience and operational efficiency.

Lead projects and manage technical support resources to enhance patient support programs. Analyze and implement technology systems while providing expertise in system design, development, and ongoing support to ensure successful project delivery.

Manage customer loyalty and adoption of PAM products while serving as the primary contact for accounts. Conduct quarterly business reviews and guide customers through product maturity to drive value-based outcomes and enhance the customer experience.

Provide first-class technical support through various channels, troubleshoot customer issues, assist with geospatial setups, and document all interactions while becoming an expert on the product and its integration with industry standards.

Provide exceptional customer support by addressing inquiries related to COBRA and Direct Billing, processing participant requests accurately, and maintaining up-to-date knowledge of regulations while ensuring compliance with privacy and security...

Diagnose and analyze technical product issues, collaborate with development for feature understanding, and build tools to enhance troubleshooting and incident management across secure and cloud environments while ensuring effective communication with...

Lead customer support team performance by managing escalations, driving operational excellence, and implementing process improvements. Coach and develop team members while enhancing customer outcomes through effective collaboration and data-driven...

Lead global technical support for refrigeration and cold chain services, manage a team of technical professionals, and collaborate with cross-functional stakeholders to enhance deployment readiness and ensure consistent execution of customer...

Provide advanced user support for financial applications, resolve complex issues, maintain documentation, and collaborate with teams on projects and software implementations to ensure client satisfaction and operational efficiency.

Provide strategic leadership for oncology navigation and supportive services, ensuring seamless care transitions, enhancing patient experiences, and collaborating with multidisciplinary teams to optimize outcomes for oncology patients.

Provide regional IT support by coordinating PC refresh activities, troubleshooting hardware and software issues, and managing user communications. Serve as a liaison between users and IT operations, ensuring efficient technology solutions.

Provide recovery support services and coordinate care for members, assist in identifying treatment goals, engage unengaged members, and connect them to community resources to promote overall wellness throughout their recovery journey.

Engage with high net worth clients by addressing inquiries, providing product guidance, processing transactions, and enhancing customer loyalty, while leveraging strong communication and problem resolution skills to drive business development.

Lead quotation strategy and project support, review RFQs for accuracy, drive value engineering initiatives, and manage customer relationships while collaborating with internal teams to optimize solutions and support pre- and post-order activities.

Support large-scale projects by managing schedules, communications, and documentation. Provide administrative assistance to project leaders, ensuring efficient operations and collaboration across teams while maintaining organized project records and...

Provide onsite troubleshooting and training for lighting control systems, support internal and external customers, and maintain relationships with key stakeholders to ensure project success and customer satisfaction.

Lead customer onboarding projects, configure payment software, troubleshoot technical issues, and document processes to ensure successful implementation and ongoing support for payment processing solutions throughout the solution lifecycle.

Provide technical support and troubleshoot hardware/software issues, manage support tickets, set up workstations, and collaborate with team members to optimize software/hardware setups for improved productivity.

Provide technical support for software applications, manage support tickets, troubleshoot hardware issues, and set up new workstations to ensure optimal technology performance for users across the organization.

Support customer-facing activities, assist with equipment audits and in-servicing, maintain relationships with healthcare professionals, and collaborate with internal teams to ensure effective implementation of healthcare solutions.

Manage product quality and support for business units, analyze data to identify quality concerns, and develop training materials for stakeholders to ensure effective product lifecycle management and service level agreements are met.

Manage multi-site research initiatives, coordinate cross-functional activities, ensure regulatory compliance, and serve as liaison between stakeholders. Develop study protocols, conduct data analysis, and support clinical research phases.

Support the Joint Training, Exercise, and Evaluation Program by coordinating with stakeholders, providing subject matter expertise, and assisting in the accreditation of training programs to enhance joint training capabilities.

Support customer needs by collaborating with sales associates, ensuring timely quotations and accurate orders, coordinating deliveries, and addressing customer inquiries to enhance service quality and satisfaction.

Lead Workday HRMS implementations and upgrades, provide user support, and act as a liaison for system enhancements while translating business needs into effective solutions. Mentor users and maintain advanced reporting for organizational needs.

Support and optimize Workday HRMS applications, lead implementations and upgrades, provide user support, and translate business requirements into actionable solutions while collaborating with technical and functional teams.

Support business-to-business relations by addressing insurance inquiries and policy changes. Provide troubleshooting assistance for sales and service functions while delivering personalized service to enhance agency relationships.

Provide expert application support and troubleshooting for complex issues, manage application security, oversee system operations, and lead critical system upgrades while ensuring effective communication with stakeholders and documentation of...

Coordinate recovery support services, assist members with treatment engagement, build relationships to achieve recovery goals, and connect individuals to community resources while ensuring seamless care across clinical and social settings.

Provide administrative support for research engagement activities, assist in preparing and breaking down event materials, maintain PRS platforms, and deliver customer service for participant recruitment services.

Lead the design and refinement of mental health and psychosocial support programs, provide technical guidance and capacity building for partners, and ensure high-quality implementation and reporting in emergency contexts.

Assemble and fabricate parts in a manufacturing environment, apply technical expertise to solve complex problems, and mentor junior team members while working with minimal supervision within established procedures.

Monitor system performance, manage network access, analyze incident data, and deliver technical training. Develop and maintain SOPs while utilizing trouble ticketing systems to ensure effective service desk operations.

Maintain and execute a network of simulators, perform operational checks and preventative maintenance, and develop configuration management processes to ensure compliance with training requirements for military personnel.

Provide first-level support by resolving hardware and application issues, ensuring user satisfaction through effective communication, and documenting solutions to enhance service efficiency while staying updated on technology advancements.

Lead technical pricing and proposal development for the Data Center vertical, serve as a trusted advisor for sales teams, and provide application support to enhance engineering services sales growth while ensuring exceptional customer service.

Process code changes efficiently while validating customer details, respond to inbound customer calls for support, and coordinate with other departments to ensure timely request handling and data updates.

Provide tier 1 operations support by troubleshooting system and network issues, utilizing incident management tools, and documenting procedures to enhance system resilience and efficiency within the Intelligence Community.

Support clients in modernizing IT infrastructures by managing server configurations and provisioning cloud environments. Collaborate with cloud architects to deploy virtual machines and enhance operations within a DevOps framework.

Design, develop, and execute intelligence solutions while applying advanced analytical skills. Produce high-quality deliverables tailored for senior policymakers, ensuring actionable intelligence and context for critical governmental decisions.

Provide tier-1 and basic tier-2 product support, triage and document support incidents, consult with engineering teams on complex cases, and maintain internal documentation and knowledge base articles to enhance customer satisfaction.

Prepare and maintain demonstration environments for CGI Advantage ERP, provide technical support during demos, document software defects, and collaborate with engineers to enhance demo processes aligned with customer needs.

Provide program management and technical expertise while supporting strategic planning and risk management activities. Prepare documentation and collaborate with stakeholders to ensure compliance with TSA policies and mission goals.

Support defense analytical requirements through scientific research and analysis, conduct independent research on various physics applications, and develop high-quality deliverables while collaborating with mission partners on production and briefings.

Provide logistics support for program acquisition and sustainment activities, develop logistics documentation, engage with stakeholders to facilitate decision-making, and analyze program data to support planning and reporting efforts.

Administer and enhance the Workday Adaptive Planning system, collaborate on scalable planning solutions, and maintain financial models for budgeting and forecasting while creating dashboards to support executive decision-making.

Manage support tickets and communicate with clients while performing site edits, plugin updates, and security optimizations for WordPress websites, ensuring a high level of customer service and satisfaction throughout the process.

Support financial reconciliation and cost accounting for FEMA projects, review contractor invoices for compliance, track project costs, and interact with stakeholders to ensure adherence to federal guidelines and regulations.