Customer Support Escalation Manager - Incident Manager

Job Summary

  • Location:

    Toronto, ON, Canada

  • Type:

    Full-time

  • Categories:

    Customer Service, Chat Support

  • Company:

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  • Summary:

    Manage critical customer escalations by leading incident resolution, coordinating cross-functional teams, and delivering clear updates to executives. Drive root cause analysis and refine incident management processes for improved future responses.

  • Job Description

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