Contact Center Operations and Optimization Consultant

Job Summary

  • Benefits:

    Unlimited or Flexible PTO, Health Insurance, Career Development

  • Location:

    Toronto, ON, Canada

  • Type:

    Full-time

  • Categories:

    Call Center, Consulting, QA, Environmental

  • Company:

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  • Summary:

    Lead operational assessments and define future-state contact center models. Develop optimization roadmaps and establish KPI frameworks while coaching leadership teams on best practices for customer experience and operational governance.

  • Job Description

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