Contact Center Customer Care Associate

Job Summary

  • Benefits:

    Health Insurance, Parental Leave, Gym / Health Stipend, Retirement Savings, Education Assistance, Dependent Health, Paid Holidays, Paid Time Off, Career Development, Community Service

  • Location:

    Henrietta, NY

  • Type:

    Full-time

  • Categories:

    Customer Service, Call Center

  • Company:

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  • Summary:

    Manage inbound call inquiries related to mortgage escrow and tax, identify customer needs, use multiple systems for solutions, and document discussions accurately while meeting production metrics and quality KPIs.

  • Job Description

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