Senior Quality Program Manager, Customer Defect Tracking and Resolution

Job Summary

  • Salary:

    $118,100 - $177,200 USD Annually

  • Benefits:

    Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Parental Leave, Gym / Health Stipend, Retirement Savings, Education Assistance, Disability, Dependent Health, Paid Holidays, Paid Time Off

  • Location:

    Rochester, NY

  • Type:

    Full-time

  • Categories:

    Customer Service, Communications, QA

  • Company:

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  • Summary:

    Lead the tracking, triage, and resolution of customer-reported defects while ensuring compliance with quality management systems and regulatory requirements, fostering cross-functional collaboration for timely issue resolution and continuous...

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