Manager, Contact Center Operations

Job Summary

  • Benefits:

    Unlimited or Flexible PTO, Gym / Health Stipend, Paid Holidays, Career Development

  • Location:

    St. Petersburg, FL, Chicago, IL, Dallas, TX, Atlanta, GA, Washington, DC, Nashville, TN, Indianapolis, IN

  • Type:

    Full-time

  • Categories:

    Call Center, Education, Teaching, Writing

  • Company:

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  • Summary:

    Manage day-to-day operations of a Tier 1 contact center, ensuring service level agreements are met, coaching supervisory staff, and developing performance goals to enhance customer satisfaction and team effectiveness.

  • Job Description

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