Lead, Center of Excellence

Job Summary

  • Salary:

    $150,000 - $170,000 USD Annually

  • Benefits:

    Unlimited or Flexible PTO, Health Insurance, Gym / Health Stipend, Retirement Savings

  • Location:

    Raleigh, NC or US National

  • Type:

    Full-time

  • Categories:

    Call Center

  • Company:

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  • Summary:

    Lead the evolution of engagement strategies by enhancing lifecycle support, improving workflow efficiency, and collaborating cross-functionally to drive measurable outcomes in customer onboarding, retention, and support deflection.

  • Job Description

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