Implementation Desk Coordinator Tier II

Job Summary

  • Salary:

    $70,000 - $90,000 USD Annually

  • Location:

    Washington, DC

  • Type:

    Full-time

  • Categories:

    Call Center, QA

  • Company:

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  • Summary:

    Manage incident criticality and escalation, maintain resolution metrics, ensure quality assurance for USPS incidents, and conduct customer follow-up and notifications to enhance service delivery and support effectiveness.

  • Job Description

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