Service Desk Tier 2

Job Summary

  • Location:

    Washington, DC or US National

  • Type:

    Full-time

  • Categories:

    Customer Service

  • Company:

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  • Summary:

    Analyze and resolve complex IT issues, diagnose problems, and escalate major incidents when necessary. Provide timely support and maintain documentation while ensuring effective communication with end users throughout the troubleshooting process.

  • Job Description

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