Service Desk - EOC Manager

Job Summary

  • Salary:

    $74,000 - $124,000 USD Annually

  • Benefits:

    Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, Parental Leave, Retirement Savings, Education Assistance, Mental Health Support, Disability, Dependent Health, Paid Holidays, Paid Illness Leave, Career Development

  • Location:

    Bowie, MD, Suitland, MD

  • Type:

    Full-time

  • Categories:

    Customer Service

  • Company:

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  • Summary:

    Oversee staff supporting agency systems, monitor incident responses, manage ticket queues to ensure SLA compliance, and enhance Knowledge Management capabilities while coordinating customer-related activities and providing timely updates on incidents.

  • Job Description

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